Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Roberts

1440 N 35th St Fort Smith

Summary

Accomplished former Supervisor with a proven track record at Best Buy, enhancing client relationships and team development. Excelled in staff leadership, utilizing persuasive negotiations and Microsoft Office proficiency to exceed operational goals. Renowned for a positive attitude and critical thinking, adept at transforming challenges into results, achieving significant customer service milestones. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Payroll Tax Case Administrator

OneSource Virtual
07.2023 - Current
  • Effectively and accurately assigns client cases to the appropriate teams to reduce the age of open cases.
  • Assigns critical and blocker cases in a timely fashion to the appropriate teams
  • Edits Power of Attorneys in the timely fashion for mailing to agencies on behalf of clients.
  • Creates and helps maintain cases for notary Power of Attorneys to send to clients for signing.
  • Partners with members of my own team and other teams to solve problems at hand.
  • Follows policy set for case maintenance in regards to handling open cases.
  • Contributes positively to team morale by consistently maintaining a professional demeanor under pressure.
  • Monitors case progress closely to ensure adherence to deadlines and prompt resolution of outstanding issues.

Retail Supervisor

Best Buy
08.2015 - Current
  • Promoted business' development by building and maintaining relationships with new clients.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained new and existing associates in successful strategies to meet operational, sales, and personal development goals.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

BBA - Business Administration

University of Arkansas-Fort Smith
Fort Smith, AR
05.2019

Skills

  • Policy Knowledge
  • Case Needs Assessment
  • Relationship Building
  • Positive Attitude
  • Persuasive Negotiations
  • Case Management Tracking
  • Problem-Solving
  • Microsoft Office proficient
  • Staff Meeting Leadership
  • Sales Development
  • Corrective Actions
  • Manage Employees

Timeline

Payroll Tax Case Administrator

OneSource Virtual
07.2023 - Current

Retail Supervisor

Best Buy
08.2015 - Current

BBA - Business Administration

University of Arkansas-Fort Smith

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Stephanie Roberts