Stephanie Zeledon
Siloam Springs,AR
Summary
Dynamic professional with extensive experience in team leadership, strategic planning, and operational management. Proven ability to leverage exceptional communication and organizational skills to drive project success and enhance team collaboration. Strong track record of cultivating productive work environments while consistently achieving and exceeding established goals. Committed to delivering results through innovative problem-solving and a focus on continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
AD Manager
Friendship Community Care, Adult Day Program
Siloam Springs, AR
11.2021 - Current
- Manage an adult day program serving individuals with intellectual disabilities and special needs. Supervise DSP staff and van drivers, coordinate daily transportation routes, and ensure all paperwork complies with Arkansas state guidelines. Handle supply ordering and inventory while overseeing required emergency drills throughout the year. Bring strong experience in incident reporting and behavior intervention with a hands-on, supportive leadership approach.
- Assisted in developing process documentation to enhance workflow efficiency.
- Supported team in daily operations and project management activities.
- Facilitated meetings to discuss project updates and address challenges.
- Organized resources and materials for team initiatives and events.
- Developed training materials for onboarding new team members.
- Researched best practices to improve operational processes and outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Medical Records Coordinator
Siloam Springs Nursing & Rehab Center
Siloam Springs, AR
09.2006 - 09.2021
- Over 15 years, served in multiple roles including CNA, Restorative Nursing Assistant, Customer Service Representative, and Team Leader. Also supported operations as a Receptionist, Office Manager, Shipping and Receiving Coordinator, and Accounts Payable Assistant. Acted as an Incident and Behavior Interventionist and managed PPE ordering, inventory, and staff education on proper usage and safety protocols.
- Served as a Certified Nursing Assistant (CNA), providing direct care and daily support to residents
- Supported restorative nursing programs to improve and maintain resident mobility and quality of life
- Delivered consistent, professional customer service to residents, families, and visitors
- Acted as a Team Leader, guiding staff, supporting daily operations, and assisting with training
- Managed front desk operations as a Receptionist, handling calls, scheduling, and visitor coordination
- Performed Office Manager duties, supporting administrative workflows and daily office functions
- Handled shipping and receiving of medical and office supplies, ensuring accurate documentation
- Assisted with accounts payable, invoice processing, and basic financial recordkeeping
- Served as an Incident and Behavior Interventionist, responding to incidents and completing required reports
- Ordered, tracked, and maintained inventory of PPE and essential supplies
- Trained and educated staff on proper PPE use, safety procedures, and compliance standards
- Supported facility compliance with healthcare regulations and internal policies
Packaging Technician
Mckee Foods
Gentry, AR
08.2001 - 03.2006
- Served as a Production Assistant, keeping work areas clean and organized while assisting with food packaging for distribution. Cleaned and inspected machinery while following all safety protocols, including OSHA lockout/tagout procedures to ensure safe operation.
- Operated packaging machinery to ensure efficient production lines.
- Conducted quality inspections to maintain product standards and specifications.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Ensured quality control through regular inspections and adherence to company guidelines.
- Adapted quickly to changes in product specifications or customer requirements, ensuring seamless transitions between projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Cleaned and inspected machinery following OSHA safety standards
- Performed lockout/tagout procedures to safely service and clean equipment
Education
GED -
NorthWest Arkansas Community College
Bentonville, AR03.2026
Skills
- Efficient in all Microsoft computer programs
- Management, hiring and educating
- Leading and supporting others
- Amazing customer service experience
- Very detail oriented
- Very organized and professional
- Great team player
- Record keeping
- Processing inventory
- Managing Money
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Marketing
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Work prioritization
- Employee onboarding
- Safety procedures
- Clear communication
- Policy and procedure development
- Recruiting and interviewing
- Data analysis
- Risk management
- Team development
- Organizational skills
- Multitasking Abilities
- Problem-solving
Certification
- CPR / BLS (Adult & First Aid)
- CNA (Certified Nursing Assistant)
- First Aid
- HIPAA Training
- Behavior Intervention / Crisis Prevention (CPI)
- OSHA Safety Training
- Medication Administration
- Emergency Preparedness & Disaster Response
- EMR / Medical Records Systems
- Microsoft Office (Word, Excel, Outlook)
- Supervisory or Leadership Training
- Abuse & Neglect Prevention Training
- Defensive Driving Certification
- Passenger Transport Safety Training
Awards
While employed at Siloam Nursing Home, I won employee of the year in 2016. I attended the Arkansas Health Care Association on behalf of the company, and implemented the Culture Change Movement at our facility which won the Culture Change Movement award given by AHCA in 2014. I was chosen by the company for over a decade to do the annual walk through with the Office of Long Term Care. This meant answering questions regarding every resident and their safety, their health, and all aspects of their care.
Timeline
AD Manager
Friendship Community Care, Adult Day Program
11.2021 - Current
Medical Records Coordinator
Siloam Springs Nursing & Rehab Center
09.2006 - 09.2021
Packaging Technician
Mckee Foods
08.2001 - 03.2006
GED -
NorthWest Arkansas Community College