Stephany Sirratt
Van Buren
Summary
Driven Customer Success Associate with a proven track record at Foundever, adept in client relationship building and problem-solving abilities. Excelled in complaint handling and enhancing customer satisfaction. Demonstrated exceptional critical thinking and active listening skills, managing complex issues with empathy and efficiency.
Overview
9
9
years of professional experience
Work History
Customer Success Associate
Foundever
01.2022 - Current
Support clients with their accounts servicing needs, technical support issues, and claims. Assisted in providing clarity, support, and empathy when issues arise and help is needed. Helped customers with processing requested maintenance in a timely manner. Tracked the status of claims and provided updates as needed.
Stay at Home Mom
Myself
10.2015 - 01.2022
Manage schedules and meal planning. Teacher to a homeschooled child. Budgeting and expense management.
Education
High School Diploma -
Northside High School
Fort Smith, AR05.2002
Skills
- Upselling strategies
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Client Relationship Building
- Call center experience
- Data Entry
- Documentation
- Complaint Handling
- Money handling abilities
Timeline
Customer Success Associate
Foundever
01.2022 - Current
Stay at Home Mom
Myself
10.2015 - 01.2022
High School Diploma -
Northside High School
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