Stephen Barrett
Warranty Solution
LITTLEROCK
36
years of professional experience
Detail-oriented professional with extensive experience in claims processing and warranty management. Proven track record of maintaining accurate records and reducing claim rejections through meticulous documentation.
Work History
Warranty Administrator
1 Year 9 Months- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Warranty Administrator
5 Years 2 Months- Coordinated communication between customers and service providers to resolve warranty issues efficiently.
- Processed warranty claims, ensuring compliance with company policies and industry regulations.
- Managed warranty documentation, maintaining accurate records for audits and customer inquiries.
- Trained new staff on warranty procedures and systems to enhance operational efficiency.
IT Systems Administrator
3 Years 5 Months- Configured and maintained servers, optimizing system performance and reliability for medical staff.
- Implemented security protocols, safeguarding sensitive information and maintaining compliance with healthcare regulations.
- Managed daily IT operations, ensuring seamless functionality of systems and applications.
- Developed disaster recovery plans, enhancing data protection and minimizing downtime during system failures.
IT Security Administrator
5 Years 10 Months- Led security risk assessments to identify vulnerabilities and enhance system integrity.
- Managed incident response activities, ensuring swift resolution of security breaches.
- Developed and implemented comprehensive information security policies and procedures.
- Collaborated with IT teams to integrate security measures into existing infrastructure.
Network Analyst
2 Years 8 Months- Configured and maintained network hardware, ensuring optimal operation across university systems.
- Analyzed network performance, identifying areas for improvement and implementing solutions to enhance efficiency.
- Collaborated with IT teams to develop and execute strategic network upgrades and enhancements.
- Monitored network security protocols, safeguarding sensitive information against potential threats.
Desktop Support Specialist
9 Years 7 Months- Diagnosed and resolved desktop-related problems, ensuring minimal downtime for users.
- Configured and maintained computer systems, enhancing overall performance and security protocols.
- Provided technical support for hardware and software issues across university departments.
- Collaborated with IT teams to implement system upgrades and improve user experience.
Automotive Technician
9 Months- Diagnosed and repaired complex automotive issues to ensure vehicle safety and performance.
- Conducted routine maintenance, including oil changes, tire rotations, and brake repairs.
- Collaborated with service advisors to prioritize and address customer repair needs effectively.
- Mentored junior technicians on best practices for diagnostics and repair techniques.
Night Manager
1 Year 1 Month- Supervised nightly operations, ensuring adherence to quality standards and safety protocols.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Conducted inventory management, tracking stock levels and minimizing waste.
- Implemented training programs for new employees, enhancing team performance and service quality.
Mechanic
2 Years 6 Months- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance services, enhancing longevity of customer vehicles.
- Utilized diagnostic tools to identify mechanical issues efficiently and accurately.
- Mentored junior mechanics, fostering skill development and knowledge sharing.
Education
Bachelor of Science - Computer And Information Sciences
Skills
Claims administration
Warranty administration
Warranty management
Warranty documentation
Records management
Claim analysis
Warranty processing software
Staff training
Software applications
Microsoft office
Team management
Timeline
Warranty Administrator
Warranty Solution
11.2024 - CurrentRead More
Warranty Administrator
Jaja Warranty Solution
09.2019 - 11.2024Read More
IT Systems Administrator
Washington Regional Medical Center
04.2016 - 09.2019Read More
IT Security Administrator
Harding University
06.2010 - 04.2016Read More
Network Analyst
Harding University
10.2007 - 06.2010Read More
Desktop Support Specialist
Harding University
03.1998 - 10.2007Read More
Automotive Technician
Magness Toyota
08.1994 - 05.1995Read More
Night Manager
Breadeaux Pizza
07.1993 - 08.1994Read More
Mechanic
Barretts Auto Repair
01.1991 - 07.1993Read More
Harding University
Bachelor of Science from Computer And Information Sciences
Read More