Stephen Wyles
Bentonville
Summary
Dynamic Senior Lead Technician at Safelite Auto Glass with expertise in automobile glass repair and quality assurance. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Skilled in hazardous materials management, ensuring safety and efficiency in all operations. Committed to delivering high-quality results while fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Senior Lead Technician
Safelite Auto Glass
Bentonville
08.2019 - Current
- Adhered to safety protocols when working with hazardous materials such as glues, solvents, and primers.
- Repaired minor chips and cracks on existing windshields using resins and curing agents.
- Collaborated with colleagues during difficult jobs requiring extra assistance.
- Conducted quality assurance checks following completion of each job.
- Repaired and installed different types of automobile glass in various makes and models.
Flex Service Representative
Dollar Thrifty Automotive Group
Bentonville
05.2017 - 08.2017
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Explained policies and reviewed documentation to obtain signatures.
- Verified driver's license information and inspected rental documents for accuracy.
- Oversaw maintenance, appearance and performance of company vehicles.
- Upsold additional services such as insurance coverage or fuel plans.
- Assisted customers in selecting appropriate car models based on their needs.
- Employed sales techniques to boost sales and services.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Changed oil, transmission fluid and filters in vehicles.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Recorded information about each service performed in company database.
- Balanced and mounted new tires, providing detailed breakdowns of services performed.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR05-2002
Skills
- Quality assurance and control
- Automobile glass repair
- Hazardous materials management
- Equipment maintenance and repair
- Customer service excellence
- Team collaboration and support
Timeline
Senior Lead Technician
Safelite Auto Glass
08.2019 - Current
Flex Service Representative
Dollar Thrifty Automotive Group
05.2017 - 08.2017
High School Diploma -
Fayetteville High School
Similar Profiles
Jessica ArvayoJessica Arvayo
Sales Representative at Safelite Auto GlassSales Representative at Safelite Auto Glass
Steven MillerSteven Miller
Warehouse Worker at Safelite Auto GlassWarehouse Worker at Safelite Auto Glass
Chad GustafsonChad Gustafson
Manager at Safelite Auto GlassManager at Safelite Auto Glass
William KressWilliam Kress
Appointment Scheduler at Safelite Auto GlassAppointment Scheduler at Safelite Auto Glass
GIOVANI CISNEROSGIOVANI CISNEROS
Regional Property Manager at Patriot CommunitiesRegional Property Manager at Patriot Communities