Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sumer Stevens

Prim

Summary

Dynamic Clinical Support Specialist with a proven track record at Dandy, enhancing workflow efficiency and client satisfaction. Skilled in time management and attention to detail, I excel in streamlining processes and fostering interdepartmental collaboration, ensuring optimal case submissions and product procurement. Committed to delivering high-quality results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Clinical Support Specialist

Dandy
New York, NY
08.2025 - Current

Advised practices on optimal workflow adherence to enhance product procurement efficiency.

Streamlined process for moving scan streams and compiling necessary information for case submissions.

Supported interdepartmental communication by providing timely responses to practice-related questions on Slack.

Addressed concerns regarding case dates and quality to enhance client satisfaction and operational efficiency.

Doctor Relations

National Dentex Corporation
Heber Springs, AR
05.2022 - 07.2025

Coordinated with physicians to resolve intricate patient issues effectively during procedures.

Monitored and verified turnaround times for case processing.

Ensured accuracy of scans and communicated with medical professionals to address usability concerns.

Coordinated with suppliers to order implant components, ensuring correct specifications and measurements.

Served as liaison between removable lab and doctors to enhance collaboration and efficiency.

Managed digital denture information and sales strategies, ensuring alignment with lab objectives and client needs.

Dental Lab Technician

Osborne Certified Dental
Heber Springs, AR
05.2021 - 05.2022

Oversaw daily mobile dental lab activities, including morning retrieval of removable repairs and afternoon distribution back to the practice.

  • Conducted quality control inspections on finished products to maintain high standards of craftsmanship.
  • Collaborated with dentists to interpret prescriptions and ensure accurate product specifications.
  • Managed inventory levels of materials, ensuring timely availability for ongoing projects.
  • Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.

Dental Lab Technician

National Dentex Corporation
Heber Springs, AR
04.2015 - 05.2020
  • Trained new technicians on best practices for equipment operation and safety protocols.
  • Reduced turnaround time for dental appliances through effective time management and organization skills.
  • Completed detailed models of patients' mouths to create accurate devices.
  • Prepared wax bite-blocks and impression trays for use.
  • Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
  • Fabricated custom dental appliances such as crowns, bridges, dentures, and implants with precision craftsmanship.

Education

Associate of Arts - Business

Arkansas State University
Jonesboro, AR
12-2005

Skills

  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking
  • Team building

Timeline

Clinical Support Specialist

Dandy
08.2025 - Current

Doctor Relations

National Dentex Corporation
05.2022 - 07.2025

Dental Lab Technician

Osborne Certified Dental
05.2021 - 05.2022

Dental Lab Technician

National Dentex Corporation
04.2015 - 05.2020

Associate of Arts - Business

Arkansas State University
Sumer Stevens