Crystal Dulaney
Ward
Summary
Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banking Assistant
First Arkansas Bank And Trust
03.2024 - Current
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
Medical Office Manager
Baptist Urgent Care
10.2020 - 01.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Hospital Manager
North Metro Medical Center
04.2017 - 09.2020
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Created annual goals, objectives and budgets to reduce overall facility costs
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Maintained high levels of patient confidentiality, adhering to HIPAA guidelines and ensuring staff members were well-trained in the proper handling of sensitive information.
- Increased data accuracy by implementing thorough data validation and cleansing processes.
- Streamlined reporting processes for enhanced decision-making and business insights.
Advocate
Lonoke County Safe Haven
08.2016 - 03.2017
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Fostered collaborative team environment, leading to more effective case strategy development and execution.
Agent Assistant
Thomas And Associates Consulting
01.2014 - 07.2016
- Increased overall efficiency by maintaining up-to-date filing systems for contracts, marketing materials, and other essential documents.
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
- Assisted in closing deals effectively by gathering necessary documentation from all involved parties.
- Provided valuable input on potential property improvements that could help maximize sale value based on market trends.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Ensured timely reimbursements by efficiently processing high volumes of insurance claims in a deadline-driven environment.
- Maintained high standards of customer service by building relationships with clients.
- Cultivated strong relationships with local healthcare organizations.
- Conduct thorough audits of professional health claims, utilizing expertise in coding systems to ensure accuracy and compliance with regulatory requirements
- Oversee the bill review workflow, ensuring efficient processing of all bills within established timelines and quality standards
- Proficient in conducting internal audits to ensure compliance and identify discrepancies.
- Ability to analyze billing data and trends to identify areas for improvement and ensure accuracy .
- Strong verbal and written communication skills for interacting with healthcare providers, patients, and insurance companies.
- Ability to provide excellent customer service and a resolve billing inquiries efficiently.
- Experience working collaboratively with healthcare teams, billing departments, and administrative staff · Proven ability to manage time effectively and meet tight deadlines ·
- Skilled at handling multiple tasks and projects simultaneously in a fast-paced environments.
Volunteer Coordinator
Operation Home Front
05.2010 - 12.2013
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Streamlined volunteer training processes, ensuring efficient onboarding and skill development.
- Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
- Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
- Maintained an up-to-date knowledge base on emerging trends within the field of Data Coordination; applied new approaches as appropriate.
Probation Officer
Ward Police Department
08.2009 - 12.2010
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Screened offender referrals and completed intake interviews and paperwork.
- Mentored new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively.
Social Services Director
Spring Creek Nursing and Rehab
07.2008 - 07.2009
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Reduced operational costs by identifying inefficiencies and implementing process improvements.
- Enhanced resident satisfaction by assessing individual needs and implementing personalized care plans.
- Managed budgetary responsibilities with a focus on cost containment and resource allocation to maintain high-quality care standards while minimizing expenses.
Education
Associate of Arts -
Arkansas State University - Beebe
Beebe, AR2012
Skills
- Excel formulas
- Microsoft Outlook, Word, and Excel
- Customer Service
- Analytical Thinking
- Documentation And Reporting
- Business Development
- Decision-Making
- Negotiation
- Customer Relations
- Issue Resolution
- Team Building and Leadership
Drug test certified and breathalyzer certified Arkansas Jail Standards Certified Infant and Adult CP
Drug test certified and breathalyzer
certified Arkansas Jail Standards
Certified Infant and Adult CPR
Certified by American Heart Association
Skilled in typing, computer operations, operating multi-line phone systems, file management and multi-tasking, and several software program systems.
Certification
Drug test certified and breathalyzer
certified Arkansas Jail Standards
Certified Infant and Adult CPR
Certified by American Heart Association
Timeline
Banking Assistant
First Arkansas Bank And Trust
03.2024 - Current
Medical Office Manager
Baptist Urgent Care
10.2020 - 01.2023
Hospital Manager
North Metro Medical Center
04.2017 - 09.2020
Advocate
Lonoke County Safe Haven
08.2016 - 03.2017
Agent Assistant
Thomas And Associates Consulting
01.2014 - 07.2016
Volunteer Coordinator
Operation Home Front
05.2010 - 12.2013
Probation Officer
Ward Police Department
08.2009 - 12.2010
Social Services Director
Spring Creek Nursing and Rehab
07.2008 - 07.2009
Associate of Arts -
Arkansas State University - Beebe
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