Summer Toland
Conway,AR
Summary
Detail-oriented professional with strong communication and project management skills, comfortable working in fast-paced environments and juggling multiple priorities. Known for a proactive, problem-solving mindset and a focus on streamlining processes to help teams work more effectively. Collaborative and results-driven, with a proven ability to deliver high-quality work through thoughtful planning and execution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Dynamic Home Repair
Conway, AR
06.2024 - Current
- Maintained strong knowledge of company policies, procedures, and products, with specialized expertise in manufactured homes.
- Accurately processed and evaluated several claims at a time using internal systems, ensuring eligibility and coverage details were clearly communicated.
- Processed invoices both internally and externally to maintain flow
- Responded to inquiries professionally and resolved issues with a high degree of accuracy and attention to detail.
- Collaborated with team members and other departments to support claim resolution and maintain customer satisfaction.
- Managed workload effectively to meet service timelines and performance standards.
- Demonstrated strong problem-solving, follow-up, and communication skills.
Customer Experience Coordinator
James and James Fulfilment Ltd.
Springdale, AR
10.2023 - 06.2024
- Guided customers in store in selecting the perfect style, size, and color for their spaces and navigating the unique customization capabilities.
- Answered customer questions via text, phone calls, emails and various messaging platforms (Often 100+ inquiries daily).
- Communicated clarity of expectations and maintain consistency of customer experiences.
- Helped develop social media strategy and posting daily to our 100k+ social media followers.
- Co-create and design new experiences with customers.
- Coordinated furniture delivery/shipment with customers nationwide.
- Provided tools and guidance to support improvement initiatives and to help drive change.
- Helped ensure the store stays beautiful for visitors (dusting, sweeping etc).
Resolution Specialist
Walmart
Springdale, AR
03.2020 - 10.2023
- Take and handle customer phone, chat, and email support. (150+ daily)
- Document customer tickets in extreme detail for review/training (complains/compliments).
- Provide resolutions for customers tickets or direct them to the department that can.
- Research each unique call to best serve the customer
- Handle sensitive payment information including receipts, money order information, etc.
Education
High school or equivalent - Upper secondary education
Two Rivers High School
Ola, AR05.2017
Skills
- Schedule management
- Order management
- Team Training
- Complaint management
- Issue resolution
- Multi-task management
Certification
- Driver's License, 07/01/25, 06/01/26
- Property & Casualty License
- Microsoft Word
Timeline
Account Manager
Dynamic Home Repair
06.2024 - Current
Customer Experience Coordinator
James and James Fulfilment Ltd.
10.2023 - 06.2024
Resolution Specialist
Walmart
03.2020 - 10.2023
High school or equivalent - Upper secondary education
Two Rivers High School