Sunny Baker

• Perform detailed pet grooming tasks in-house.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Traveled by foot or automobile to deliver or sell merchandise or services.

• Used scripts or persuasive sales techniques to convince clients in purchasing Brightspeed.
• Generated detailed quotes for clients based on their specific needs, demonstrating thorough product knowledge and attention to detail.
• Optimized sales presentations by incorporating visual aids and engaging storytelling techniques.
• Improved negotiation skills through regular training sessions, resulting in higher close rates for deals.
• Captured customer data accurately using CRM software, enabling efficient follow-ups for potential leads or post-sale support requests.
• Collaborated with team members to achieve collective sales targets and a positive work environment.
• Supported installation teams by coordinating schedules with clients while maintaining open communication lines throughout the process.
• Utilized persuasive sales techniques to convert leads into sales.

• Drove mobile grooming truck to clients house or place of business to groom their pet, all Little Rock, Conway, and most of central Arkansas
• Efficiently handled driving responsibilities for a truck exceeding 23ft with over 120 sq ft
• Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
• Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
• Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
• Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
• Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
• Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
• Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.
• Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Streamlined appointment scheduling for increased efficiency and improved client experience.
• Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
• Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
• Collaborated with fellow stylists to create visually appealing pet styles that aligned with clients'' preferences.
• Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
• Utilized specialized tools and equipment appropriately for each pet''s unique coat type and condition.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
• Cut and styled pet hair according to client speciations to prevent matting and tangling.
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
• Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
• Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.