Sunny Evans
Carlisle
Summary
I am a self-motivated professional with almost 20 years of experience providing both clerical and administrative support to senior executives. I’m well organized and detail oriented. I manage my time well and prioritize tasks efficiently. I’m enthusiastic about increasing responsibility and passionate about contributing to overall success. I’m highly adaptable to various work environments and situations. My strong interpersonal and communication skills enable me to build excellent working relationships with both colleagues and clients. I work well alone as well as thrive in a collaborative setting. I have experience in payroll, accounts receivable and accounts payable. I'm proficient with a computer and most clerical and administration software including but not limited to QuickBooks, Excel, Microsoft Office and Outlook.
Overview
5
5
years of professional experience
Work History
Medical Claims Processor
Arkansas Blue Cross Blue Shield
08.2008 - 04.2009
- Reviewed and analyzed medical insurance claims for the largest health insurance corporation in Arkansas
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Proficiently reviewed claims against billing codes to accurately adjudicate based on group policies and member benefits
- Collaborated with cross-functional teams to resolve complex claims issues through implementing improvements to the existing procedures which reduced processing time significantly
- Continued on the job training for 6 months and passed the Certified Medical Reimbursement Specialist Exam which granted a promotion after just 9 months
- Prevailed in the medical review department by working claim appeals adjacent to record review
- Collaborated with cross-functional teams to resolve complex claims issues by implementing improvements to the existing procedures which reduced processing time significantly
- Became Senior Claim Appeals Examiner and Assisted in documentation of the first ever claim appeals training material as well as coordinated and instructed the first claim appeal training courses to form a team of claim appeal analysts
Legal Assistant / Legal Secretary
Walter Murray Law Firm
06.2006 - 03.2008
- Assisted with all aspects of litigation
- Conducted investigations as well as legal, statistical and documentary research
- Precisely drafted legal documents, briefings, pleadings and other court documents
- Summarized depositions, interrogatories and witness’s testimony
- Prepared comprehensive correspondence from dictation
- Attended Pre-Hearing Conferences as well as attorney / client conferences and documented minutes reflecting case information
- Conducted client interviews and maintained general contact with clients providing case developments
- Executed status reports and budget reports for all liability clients
- Coordinated schedules of court clerks with those of opposing counsels as well as witnesses and opposing client’s physicians and all other persons involved
- Located witnesses and contacted physicians to arrange for depositions and coordinated the same with all parties
- Maintained phones and all other aspects of office administration
- Composed new client files and maintained all open files both digitally and paper form
- Processed and indexed the files for closing and generated invoices which reflected all of the above
Assistant Sales Manager
Arkansas Copier Center, Inc.
06.2005 - 02.2006
- Covered phones up to 7 lines and routed calls accordingly to ensure customer satisfaction with prompt and accurate responses to inquiries
- Monitored competitor activities and assisted with marketing to create appealing promotions, resulting in higher customer engagement rates
- Encouraged expansion of consumer awareness and branding of through organizing promotional events, engaged in product training for demonstrations, consumer awareness and branding
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Obtained new accounts while renewing and/or upgrading existing accounts maintaining profitability
- Managed schedules and maintained calendars for all departments to ensuring efficient time allocation and minimizing scheduling conflicts
Leasing Office Manager
Westpark Meadows Apartments
02.2004 - 05.2005
- Provided customer relations and public relations as leasing and marketing agent
- Conducted marketing research to determine monthly averages in rental rates
- Reviewed applications, performed background and credit checks as well as all other rental requirements
- Coordinated signing conferences with approved tenants to efficiently review and finalize leasing contracts for signing
- Handled all security deposits and or refunds while processing formal collection reports
- Professionally managed over 200 residents as well as coordinated residential activities and events
- Prepared budget forecast and expense reports for developing sister property
- Calculated petty cash and managed payable accounts to an estimated 300-500 vendors
- Maintained accounts received through five area’s if collections and handled all bank deposits and transfers
- Enforced community and property policies including rent collections
- Composed monthly reports and spreadsheets, reflection collections and documentation of financial data
- Prepared weekly and salary payroll and maintained a general register of payroll taxes
- Accurately figured weekly, monthly, quarterly and yearly payroll taxes through QuickBooks Software
- Administered budgeting, cash flow and audits to generate financial reports depicting the results
Education
General Education Diploma - undefined
Hazen High School
Hazen, ArkansasArkansas State University
Beebe, Arkansas01.2003
University of Central Arkansas
Conway, Arkansas01.2002
Skills
- Self motivation
- Adaptability and flexibility
- Organizational skills
- Multitasking Abilities
- Time management
- Teamwork and collaboration
- Organizing and prioritizing work
- Data entry
Timeline
Medical Claims Processor
Arkansas Blue Cross Blue Shield
08.2008 - 04.2009
Legal Assistant / Legal Secretary
Walter Murray Law Firm
06.2006 - 03.2008
Assistant Sales Manager
Arkansas Copier Center, Inc.
06.2005 - 02.2006
Leasing Office Manager
Westpark Meadows Apartments
02.2004 - 05.2005
General Education Diploma - undefined
Hazen High School
Arkansas State University
University of Central Arkansas
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