Sydnee McGatha
Rudy
Summary
Highly motivated employee with a solid track record in delivering quality work. Desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills. Adept at working effectively while unsupervised, and quickly mastering new skills. Committed to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Victoria's Secret & PINK
Fort Smith
10.2020 - Current
- Coached team members on best practices for delivering exceptional customer experiences.
- Managed escalated customer issues, resolving conflicts promptly.
- Revised department schedules to optimize coverage during peak hours.
- Facilitated communication between customers and technical support for timely issue resolution.
- Monitored service performance metrics, establishing goals to enhance response times and satisfaction.
- Cultivated a positive work environment promoting collaboration and customer-centric culture.
- Conducted regular performance evaluations, providing constructive feedback to customer service staff.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High School Diploma -
Van Buren High School
Van Buren, AR05-2019
Some College (No Degree) - Nursing
University of Arkansas Fort Smith
Fort Smith, ARSkills
- Customer service
- Teamwork and collaboration
- Communication
- Multitasking Abilities
- Organization
- Training & Development
- Decision-making
- Microsoft Word
- Team management
Custom
Although I didn't graduate from college, I did complete all my prerequisites in a little over a year, and completed one semester in the UAFS nursing program. I was then offered a full time position at my current job and decided it would be a better fit for me.
References
References available upon request.
Timeline
Customer Experience Manager
Victoria's Secret & PINK
10.2020 - Current
High School Diploma -
Van Buren High School
Some College (No Degree) - Nursing
University of Arkansas Fort Smith
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