Sydney Hughes
Conway,AR
Summary
Compassionate and dependable professional with strong background in customer service and client support, seeking to transition into a caregiver role. Skilled in assisting individuals with their needs, providing clear communication, and maintaining patience in fast-paced and stressful situations. Experienced in handling sensitive information, supporting diverse populations, and ensuring a positive and respectful experience. Dedicated to building trust, offering emotional support, and contributing to the well-being of others.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
06.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Curated personalized shopping experiences based on customer preferences and purchasing history.
Call Center Representative
Arkansas Family Dental
06.2024 - 08.2025
- Managed 30+ high-volume inbound calls daily, resolving customer inquiries with effective communication skills.
- Trained and mentored new representatives on call handling techniques and company policies.
- Implemented process improvements that enhanced call resolution efficiency and customer satisfaction ratings.
- Collaborated with team members to develop strategies for improving service delivery and performance metrics.
Daycare Teacher
Kids Academy
01.2023 - 08.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Sales Associate
Journeys
04.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Accounting
University of Central Arkansas
05-2027
Skills
- Patience and Empathy
- Flexible Schedule
- Active Listening
- Data Entry
- Written and oral communication
- Organization skills
- Time Management
- Complex Problem-Solving
- Respectful and compassionate
- Patient care
- Dependable and responsible
- Emotional support
- Housekeeping
- Relationship building
- Flexible schedule
- Medication and appointment reminders
Timeline
Call Center Representative
Arkansas Family Dental
06.2024 - 08.2025
Daycare Teacher
Kids Academy
01.2023 - 08.2023
Online Personal Shopper
Walmart
06.2020 - Current
Sales Associate
Journeys
04.2020 - 02.2021
Accounting
University of Central Arkansas