Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Hughes

Conway,AR

Summary

Compassionate and dependable professional with strong background in customer service and client support, seeking to transition into a caregiver role. Skilled in assisting individuals with their needs, providing clear communication, and maintaining patience in fast-paced and stressful situations. Experienced in handling sensitive information, supporting diverse populations, and ensuring a positive and respectful experience. Dedicated to building trust, offering emotional support, and contributing to the well-being of others.

Overview

5
5
years of professional experience

Work History

Online Personal Shopper

Walmart
06.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Curated personalized shopping experiences based on customer preferences and purchasing history.

Call Center Representative

Arkansas Family Dental
06.2024 - 08.2025
  • Managed 30+ high-volume inbound calls daily, resolving customer inquiries with effective communication skills.
  • Trained and mentored new representatives on call handling techniques and company policies.
  • Implemented process improvements that enhanced call resolution efficiency and customer satisfaction ratings.
  • Collaborated with team members to develop strategies for improving service delivery and performance metrics.

Daycare Teacher

Kids Academy
01.2023 - 08.2023
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Gathered materials and resources to prepare for lessons and activities.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

Sales Associate

Journeys
04.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Accounting

University of Central Arkansas
05-2027

Skills

  • Patience and Empathy
  • Flexible Schedule
  • Active Listening
  • Data Entry
  • Written and oral communication
  • Organization skills
  • Time Management
  • Complex Problem-Solving
  • Respectful and compassionate
  • Patient care
  • Dependable and responsible
  • Emotional support
  • Housekeeping
  • Relationship building
  • Flexible schedule
  • Medication and appointment reminders

Timeline

Call Center Representative

Arkansas Family Dental
06.2024 - 08.2025

Daycare Teacher

Kids Academy
01.2023 - 08.2023

Online Personal Shopper

Walmart
06.2020 - Current

Sales Associate

Journeys
04.2020 - 02.2021

Accounting

University of Central Arkansas

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Sydney Hughes