Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Leaks

Texarkana

Summary

Sylvia is a customer-oriented sales professional with 3 going on 4 years of experience building relationships, cultivating partnerships and growing profit channels. She's a strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Hardworking and reliable associate with strong ability in customer service. Offering patience and genuine concern to any issue. Highly organized, proactive and punctual with team-oriented mentality.

Overview

5
5
years of professional experience

Work History

Merchandise Associate

Sam's Club
01.2025 - 04.2025
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Updated signage and price tags to reflect current sales.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Used pallet jacks to move and position merchandise.
  • Greeted, serviced, and thanked all customers.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Overnight Stocker

Five Below
11.2023 - 11.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Increased employee productivity with clear communication of expectations and priorities during overnight shifts.

Personal Shopper

Brookshire's Grocery
09.2023 - 10.2023
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.

Retail Associate

Walmart
05.2023 - 08.2023
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Retail Associate

Sam's Club
03.2022 - 05.2023
  • Created price tags and merchandise signs for new items.
  • Initiated friendly conversation with customers to determine level of assistance required and rule appropriate items to fit needs.
  • Expedited newly received merchandise to sales floor.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Trained new employees on store policies, procedures, and best practices for efficient stock handling operations.
  • Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Carhop Server

Sonics Drive In
07.2020 - 10.2021
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing complaints with food or service to resolve problems and promote brand loyalty.
  • Kept customer and food preparation areas clean and well-organized.
  • Verified orders and bagged items for easy transport.
  • Carried trays weighing up to 15 pounds to correct cars.
  • Maximized satisfaction by assisting customers with navigating menus, offering suggestions, and customizable combinations.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Served food and beverages to patrons and confirmed complete orders within 4 minutes to meet quality and service standards.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Filled condiments, napkin containers, and stocked service areas with supplies during slack periods.

Education

High School Diploma - English AP Course, Science AP Course

Arkansas High School
Texarkana, AR
05.2022

Skills

  • Loss Prevention
  • Proficient With Planograms and Schematics
  • Cleaning and Sanitizing
  • Product Merchandising
  • Positive and Professional
  • Cash Register Operation
  • Order Picking
  • Problem-Solving
  • Teamwork
  • Cash Handling
  • Friendly and Outgoing
  • Retail experience

Timeline

Merchandise Associate

Sam's Club
01.2025 - 04.2025

Overnight Stocker

Five Below
11.2023 - 11.2024

Personal Shopper

Brookshire's Grocery
09.2023 - 10.2023

Retail Associate

Walmart
05.2023 - 08.2023

Retail Associate

Sam's Club
03.2022 - 05.2023

Carhop Server

Sonics Drive In
07.2020 - 10.2021

High School Diploma - English AP Course, Science AP Course

Arkansas High School

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Sylvia Leaks