Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sylvia Parker

Lake Village

Summary

Customer service professional with over 20 years of client interface experience and more than 10 years in management. Proven track record of maintaining high customer satisfaction and contributing to organizational success. Resourceful and hardworking, consistently meeting and exceeding productivity goals. Demonstrates professionalism, patience, and efficiency to enhance customer loyalty and minimize dissatisfaction.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

Branch Manager II

Farmers and Merchants Bank
12.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Customer Service Representative

Prime Therapeutics
05.2019 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Teller

Simmons Bank
08.2017 - 04.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Customer Service

Verizon Wireless Little Rock AR
11.2012 - 04.2017
  • Collected customer feedback to implement process changes that exceeded satisfaction goals. Addressed customer service inquiries promptly, ensuring accurate and appropriate responses. Collaborated with upper management to initiate improvements enhancing customer satisfaction. Made procedure exceptions for unusual customer requests, demonstrating flexibility and responsiveness. Conducted follow-up calls to customers reporting product issues, fostering loyalty and trust.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Supported sales initiatives by providing excellent customer service training sessions.
  • Developed loyal customer base by providing excellent customer service.
  • Delivered outstanding customer service by addressing inquiries promptly and courteously.
  • Exceeded sales goals through exceptional customer service and product knowledge.
  • Coached call center staff through challenging customer service issues.
  • Conducted customer service training sessions for new team members.

Manager

McDonald’s Little Rock AR
07.2011 - 11.2012
  • Computed accurate sales prices for purchase transactions. Ranked as top-performing department, receiving employee of the month recognition.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Manager

McDonald’s Lake Village Ar
03.2002 - 07.2011
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success. Trained many new employees quarterly.

Education

Associate of Arts - Associates of Arts in Business Fundamentals

University of Phoenix
Tempe, AZ
04.2022

High School Diploma -

Lakeside High
Lake Village, Ar
05.2003

Skills

  • Dedicated to process improvement
  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Customer service management expertise
  • Service solutions expert
  • Devoted to data integrity
  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Relationship management
  • Strong team-builder
  • Staff management
  • Decision-making
  • Cash handling
  • Team player
  • Staff supervision
  • Training and development
  • Staff training
  • Process improvement
  • Interviewing and hiring
  • Account review
  • Goals and performance
  • Work prioritization
  • Cash handling expertise
  • Banking
  • Approachable
  • Performance reviews
  • Public speaking
  • Financial services
  • Key performance indicators
  • Revenue generation
  • Financial advising
  • Shift scheduling
  • Regulatory compliance
  • Reliable
  • Excellent communication skills
  • Dependable
  • Multi-tasking

Accomplishments

  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Computed Data Reports

Timeline

Branch Manager II

Farmers and Merchants Bank
12.2021 - Current

Customer Service Representative

Prime Therapeutics
05.2019 - 11.2021

Teller

Simmons Bank
08.2017 - 04.2019

Customer Service

Verizon Wireless Little Rock AR
11.2012 - 04.2017

Manager

McDonald’s Little Rock AR
07.2011 - 11.2012

Manager

McDonald’s Lake Village Ar
03.2002 - 07.2011

Associate of Arts - Associates of Arts in Business Fundamentals

University of Phoenix

High School Diploma -

Lakeside High

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Sylvia Parker