Syntayzha Johnson
North Little Rock
Summary
Dedicated to delivering exceptional customer service, with a strong commitment to positivity and continuous growth. Transforming dreams into reality requires hard work and patience, with the satisfaction of witnessing progress over time being unparalleled. Maximizing potential fosters personal excellence and empowers others, creating a harmonious team environment aligned with business objectives. Authorized to work in the US for any employer, ready to contribute skills and dedication to achieve collective success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bmo alto
08.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Customer Service Representative
American Express Savings
10.2022 - 08.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Housekeeper
Labor Finders
12.2020 - 04.2021
- Daily cleaning of scheduled or assigned areas as per housekeeping procedures manual as assigned by supervisor. Promotes Baptist Health values of honesty, respect, service, stewardship, and service. Be able to read and write.
Customer Service Representative
Family Dollar
10.2018 - 11.2019
- Associate include ringing out purchases with a modern cash register, keeping work areas along with the store neat and tidy, assisting customers with their shopping, and informing guests of sales and specials.
Cashier
McDonald's
09.2017 - 10.2018
- Crew members work in the kitchen preparing food and at the front counter helping when needed
Cashier
Wendy's
08.2016 - 09.2017
- Key responsibilities include greeting customers, submitting orders, and operating the cash register. In some cases, Wendy's cashiers perform food preparation and drive-thru duties.
Education
MBA - Business Administration
Strayer University
District of Columbia12.2026
High school diploma - General Studies
Mills high school
Little Rock, AR05.2018
Skills
- Computer literacy
- Interpersonal skills
- Patience
- System applications
- Customer Loyalty
- Banking
- English
- Microsoft Office
- Windows
- Empathy
- Cashiering
- Problem-solving
- Typing
- Communication skills
- Quality control
- Positive attitude
- Retail Sales
- Computer skills
- Time Management
- Customer service
- Serving Experience
- Adaptability
Awards
Performance management March 2025 Badge earners have successfully demonstrated an understanding of performance management processes and techniques that can be applied in a multinational corporate context and with diverse workforces. These include performance assessment, discipline and recommendation of training programs for improving performance., Strayers Academics Presidents List March 2025 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List., Strayers Academics Presidents List December 2024 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List., Strayers Academics Presidents List September 2024 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List., Strayers Academics Presidents List June 2024 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List., Strayers Academics Presidents List March 2024 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List., Strayers Academics President List December 2023 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List., Strayers Academics Presidents List December 2023 Students with a 4.0 cumulative GPA are cited for outstanding scholastic achievement and placed on the President’s List.
Timeline
Customer Service Representative
Bmo alto
08.2023 - Current
Customer Service Representative
American Express Savings
10.2022 - 08.2023
Housekeeper
Labor Finders
12.2020 - 04.2021
Customer Service Representative
Family Dollar
10.2018 - 11.2019
Cashier
McDonald's
09.2017 - 10.2018
Cashier
Wendy's
08.2016 - 09.2017
MBA - Business Administration
Strayer University
High school diploma - General Studies
Mills high school
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