Taisha Patterson
North Little Rock
Summary
Dynamic and dependable professional with a strong background as a Team Lead at Walmart, excelling in customer service and teamwork. Proven ability to streamline operations and enhance patient satisfaction through effective communication and problem-solving skills. Adaptable and detail-oriented, committed to fostering positive environments and achieving operational excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Walmart
Team Lead
02.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Medical Receptionist
Good Shepherd Rehabilitation Hospital
01.2024 - 04.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported office staff and operational requirements with administrative tasks.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Supported positive patient experience by offering assistance with filling out health forms.
- Managed patient appointments efficiently, reducing wait times significantly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved accuracy of patient data with meticulous record-keeping.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Optimized appointment scheduling to maximize doctor availability.
Education
High School Diploma -
Sylvan Hills High School
Sherwood, AR05-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Time management
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
- Decision-making
- Problem resolution
Timeline
Medical Receptionist
Good Shepherd Rehabilitation Hospital
01.2024 - 04.2025
Walmart
Team Lead
02.2021 - Current
High School Diploma -
Sylvan Hills High School
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