TaLisha M. Smith
College Student
Pine Bluff
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Member Service Representative
Planet Fitness
06.2024 - Current
- Check in gym members, handle member queries, and assist with membership registration.
- Handling gym membership sales, renewals, and cancellations.
- Responded to inquiries about gym facilities, membership, and services.
- Monitor the fitness floor to ensure gym rules and regulations are followed.
- Perform regular maintenance and cleaning of gym equipment.
- Provide basic fitness instructions and advice to members
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Server
Anne's Country Cafe
05.2022 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Arts - Political Science
University of Arkansas At Conway
Conway, Arkansas 05.2024 - Current
Diploma -
Watson Chapel High School
Pine Bluff, Arkansas05-2024
Skills
- Communication and Interpersonal skills
- Computer skills
- Problem-solving
- Complaint handling
- Membership renewals
- Time management
- Leadership and Relationship building
- Customer service
Certification
Cardiopulmonary resuscitation (CPR)
Timeline
Member Service Representative
Planet Fitness
06.2024 - Current
Bachelor of Arts - Political Science
University of Arkansas At Conway
05.2024 - Current
Cardiopulmonary resuscitation (CPR)
03-2024
Server
Anne's Country Cafe
05.2022 - 02.2024
Diploma -
Watson Chapel High School
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