Tam Nguyen

Self-driven and detail-oriented professional with a background in facilities management, account management, and service management. With extensive experience in overseeing facility maintenance and multiple accounts, enhancing customer relationships, and adapting quickly to new challenges. Proficient in data management, communication, and various software applications. Resourceful, flexible, and reliable with a good work ethic and consistently pursuing self-improvement to achieve organizational goals.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Successfully managed a major renovation project within budget and ahead of schedule, enhancing the facility's functionality and aesthetics.
• Trained new hires, leading to improved team performance and a 15% increase in customer satisfaction ratings.
• Conducted regular meetings with clients to gather insights, resulting in the development of new services that aligned with their needs and increased satisfaction ratings.
• Established strong relationships with key vendors, leading to improved service delivery and a 20% reduction in response times for urgent repairs.
• Successfully increased account revenue by 25% within one year by identifying upselling opportunities and implementing tailored solutions for clients.
• Mentored junior account managers, enhancing team skills and contributing to a 30% improvement in overall team performance metrics.