Tamara Gill
Jacksonville
Summary
Dedicated and detail-oriented professional with a strong background in leadership, operations management, and customer service. Over a decade of progressive experience in team supervision, resource optimization, and regulatory compliance within a fast-paced environment. Adept at fostering collaboration, analyzing operational processes, and implementing strategies to enhance efficiency. Committed to upholding organizational goals and delivering high-quality outcomes in state or federal roles.
Overview
10
10
years of professional experience
Work History
General Manager
Sonic Drive-In
Jacksonville
03.2022 - Current
- Directed daily operations for a high-volume establishment, ensuring compliance with company policies, state regulations, and health and safety standards.
- Managed and mentored a diverse team, fostering professional growth and maintaining high morale.
- Developed and executed operational strategies to achieve financial and performance benchmarks.
- Conducted risk assessments, implemented quality control measures, and ensured adherence to organizational protocols.
- Streamlined processes to improve efficiency, reduce waste, and enhance service delivery.
Assistant Manager
Sonic Drive-In
Jacksonville
02.2017 - 03.2022
- Assisted in overseeing daily operations, including workforce scheduling, performance evaluations, and conflict resolution.
- Monitored resource utilization to align with organizational budgets and goals.
- Coordinated with vendors and stakeholders to maintain supply chain efficiency and operational continuity.
- Handled sensitive customer concerns with professionalism and discretion, contributing to a reputation for outstanding service.
Shift Leader
Sonic Drive-In
Jacksonville
01.2016 - 02.2017
- Supervised team activities during shifts to ensure operational consistency and policy compliance.
- Delegated tasks effectively to optimize team productivity and meet service delivery standards.
- Maintained accurate records, including shift reports and incident documentation, for internal audits.
Crew Member
Sonic Drive-In
Jacksonville
08.2015 - 01.2016
- Provided frontline service in a fast-paced environment, demonstrating strong communication and interpersonal skills.
- Supported operational functions, including inventory management and routine maintenance tasks.
- Actively participated in training programs to enhance operational knowledge and professional development.
Education
Associate of Applied Science - Radiology
Pulaski Technical College
North Little Rock, AR 08.2025 - 08.2025
High School -
Jacksonville High School
Skills
- Leadership and Personnel Management
- Operations and Resource Optimization
- Regulatory Compliance and Quality Assurance
- Strategic Planning and Problem Solving
- Customer Service and Stakeholder Engagement
- Data Analysis and Reporting
- Time Management and Organizational Skills
Timeline
Associate of Applied Science - Radiology
Pulaski Technical College
08.2025 - 08.2025
General Manager
Sonic Drive-In
03.2022 - Current
Assistant Manager
Sonic Drive-In
02.2017 - 03.2022
Shift Leader
Sonic Drive-In
01.2016 - 02.2017
Crew Member
Sonic Drive-In
08.2015 - 01.2016
High School -
Jacksonville High School