Tamara Florencia Villamil
Junin de los Andes
Summary
A highly motivated and passionate individual, eager to provide world-class service with enthusiasm and attentiveness. My mission is to ensure safety and comfort while delivering seamless airline hospitality.
Being part of the world’s most valuable airline brand requires excellence and resilience. I am committed to supporting its mission and helping maintain the highest standards.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Alight Solutions
10.2022 - 03.2025
- Company Overview: Providing Support to (GE) General Electric
- Educating customers on health, retirement, and benefits options while guiding them through the portal and explaining available plans
- Responding to inquiries via email, phone, and chat, and resolving issues by identifying, investigating, and addressing concerns
- Redirecting customers to appropriate teams or organizations, following up on unresolved cases, and collaborating with other departments to ensure satisfaction
- Providing technical support and troubleshooting as needed
English Language Teacher
01.2018 - 09.2022
- Teaching ESL with a focus on conversation, pronunciation, reading, writing, and listening through exercises and diverse materials like videos, articles, and music
- Creating personalized education plans, developing syllabi, and selecting assignments to meet students' needs and interests
- Assessing comprehension through exams and identifying areas for improvement
Customer Support Engineer
Avery Dennison
12.2021 - 07.2022
- Providing phone, email, and live chat support to ZippyYum customers, troubleshooting technical issues, including hardware like printers and thermometers
- Resolving client concerns through effective communication, offering remote technical support via BeyondTrust and TeamViewer, and escalating complex cases to advanced support teams such as L2, L3, the Dev or Data team
- Assisting Spanish-speaking clients, training customers on ZippyYum applications, and delivering product knowledge sessions
- Supporting international clients, maintaining knowledge bases, and continuously learning new tools and skills
Customer Support Engineer
Wakapi
07.2021 - 12.2021
- Providing phone, email, and live chat support to ZippyYum customers, troubleshooting technical issues, including hardware like printers and thermometers
- Resolving client concerns through effective communication, offering remote technical support via BeyondTrust and TeamViewer, and escalating complex cases to advanced support teams such as L2, L3 Support, the Dev or Data team
- Assisting Spanish-speaking clients, training customers on ZippyYum applications, and delivering product knowledge sessions
Supervisor
Starbucks
05.2016 - 06.2018
- Supporting daily operations, training baristas, managing inventory, and handling cash
Barista
Second Cup
07.2013 - 10.2015
- Handling opening and closing duties, multitasking, and collaborating within a Team to serve guests efficiently
Sales Supervisor
Boutique Jacob
11.2012 - 08.2013
- Overseeing inventory, training and motivating sales representatives, and setting individual sales goals
Telecom Data Processing Specialist
Wakapi
07.2010 - 12.2012
- Responsible for analyzing telecom bills, extracting, and inputting complex data into Microsoft Excel spreadsheets, and finally uploading the telecom bills into a web-based application for the company’s clients
- Ability to work under pressure while delivering outstanding results on time
Customer Service and Support
Monix Inc.
08.2009 - 03.2010
- Delivering excellent service via phone and email, handling complaints, resolving issues promptly, and providing product and policy information
- Managing reimbursements, exchanges, and credit card issues
Education
Associate Degree in Business Administration -
University of The People
United States12-2026
High School Diploma -
Marshall McLuhan
Skills
- Verbal and written communication
- Strong attention to detail
- Efficient schedule management
- Cultural sensitivity and awareness
- Skilled in addressing customer concerns
- Excellent time management and prioritization
- Strong problem-solving abilities
- Exceptional interpersonal skills
Additional Information
Birthdate: May 26 1988 (36 years old)
Height: 167 cm | 155 Lbs.
Citizenship: CAN - ARG
Languages
French
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
Timeline
Customer Support Specialist
Alight Solutions
10.2022 - 03.2025
Customer Support Engineer
Avery Dennison
12.2021 - 07.2022
Customer Support Engineer
Wakapi
07.2021 - 12.2021
English Language Teacher
01.2018 - 09.2022
Supervisor
Starbucks
05.2016 - 06.2018
Barista
Second Cup
07.2013 - 10.2015
Sales Supervisor
Boutique Jacob
11.2012 - 08.2013
Telecom Data Processing Specialist
Wakapi
07.2010 - 12.2012
Customer Service and Support
Monix Inc.
08.2009 - 03.2010
Associate Degree in Business Administration -
University of The People
High School Diploma -
Marshall McLuhan
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