TAMEKA SULLIVAN
Little Rock
Summary
Dynamic professional with extensive experience at The Bridgeway Hospital, excelling in patient care and behavioral health. Proven ability to enhance patient safety and wellness through effective collaboration and leadership. Skilled in Microsoft Office and adept at managing complex tasks while maintaining confidentiality and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Behavior Technician
The Bridgeway Hospital
North Little Rock
09.2011 - Current
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Developed basic strategies to promote patient safety, wellness and independence.
- Collaborated with families to provide support strategies for home-based interventions.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
Receptionist
The Bridgeway Hospital
North Little Rock
09.2011 - Current
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Greeted guests. Directed calls to appropriate staff members.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
UR Coordinator
The Bridgeway
North Little Rock
09.2011 - Current
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed financial activities of department to share budgetary input with managers.
- Precerted all insurance for stay at the hospital
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
QBHP
Life Strategies Counseling
Little Rock
01.2023 - 07.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Worked with kids with treatment plan to improve behaviors.
Education
High School Diploma -
Camden Fairview High
Camden. AR05-1996
Skills
- Microsoft
- Front Desk
- Multi-line Phone Systems
- Phone Etiquette
- Microsoft Outlook
- Data Entry
- Clerical Experience
- Microsoft Word
- Computer skills
- Medical office experience
- Microsoft Office
- Document review (5 years)
- Hospital experience
- Customer service
- Clerical experience
- Front desk
- Microsoft Word
- Computer skills
- Behavioral health
- Patient care
- Patient observation
- Experience with children
- Medical terminology
- Intake
- Patient monitoring
- Working with people with developmental disabilities
- Vital signs
- Microsoft Outlook
- Microsoft Excel
- Leadership
- Medical receptionist
- Insurance verification
- Languageshone
Timeline
QBHP
Life Strategies Counseling
01.2023 - 07.2023
Behavior Technician
The Bridgeway Hospital
09.2011 - Current
Receptionist
The Bridgeway Hospital
09.2011 - Current
UR Coordinator
The Bridgeway
09.2011 - Current
High School Diploma -
Camden Fairview High