Tamilya Brown
Forrest City
Summary
Detail-oriented and self-motivated individual with 3 years of customer service experience, and a strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well with others, maintains good relationships with clients and coworkers, and experienced in fast paced environments.
Overview
8
8
years of professional experience
Work History
Social Services Assistant
Department of Human Services
Forrest City
10.2024 - Current
- Assisted clients in accessing community resources and services.
- Collaborated with team members to coordinate support services for clients.
- Scheduled appointments and follow-ups for client consultations and services.
- Supported caseworkers in developing individualized service plans for clients.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Created reports summarizing data related to client demographics, outcomes, program activities.
- Attended conferences or trainings related to social work principles or current trends in the field.
- Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.
- Collaborated with social workers to support patients.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Participated in team meetings with other social service professionals to discuss best practices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Office Administrative Assistant
East Arkansas Community College
Forrest City
07.2021 - 01.2022
- Efficiently managed and organized over 500 company files in digital and physical formats.
- Maintained and updated comprehensive filing systems to ensure data accuracy and accessibility.
- Kept track of executives' commitments, including internal and external meetings and appointments, avoiding scheduling conflicts.
- Excellent verbal, clear enunciation, and written communication skills, with the ability to effectively interact with both internal and external customers while handling sensitive information with confidentiality.
- Proficient in identifying issues and implementing timely solutions.
- Demonstrated experience in providing excellent customer service, handling inquiries, and resolving issues in a professional manner.
- Handled incoming calls and directed them to appropriate personnel promptly. Over 30 calls a day, with every call utilizing a courteous and professional manner to collect information and identify client needs.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Directed clients and guests to correct departments, rooms, and staff members.
Customer Service Representative
Walmart
Forrest City
08.2017 - 08.2019
- Collaborated with team members to ensure efficient operations.
- Educated customers on promotions and loyalty programs available.
- Handled returns and exchanges according to company policy.
- Provided feedback to management regarding customer trends and concerns.
- Applied problem solving skills to resolve customer inquiries and disputes, and using the appropriate channels when necessary
- Meet and exceed daily productivity goals and consistently earned top survey satisfaction scores.
- Attention to detail ensured accuracy of transactions, orders, and payments to prevent any discrepancies with customers
Education
Associate of Science - Elementary Education
East Arkansas Community College
Forrest City, ARSkills
- Team Player
- Problem Solving
- Adaptability
- Customer Service
- Office Management
- Electronic and Verbal Communication
- Microsoft Office Suite
- Multitasking
- Time Management
- Resource Coordination
- Data Reporting
Timeline
Social Services Assistant
Department of Human Services
10.2024 - Current
Office Administrative Assistant
East Arkansas Community College
07.2021 - 01.2022
Customer Service Representative
Walmart
08.2017 - 08.2019
Associate of Science - Elementary Education
East Arkansas Community College
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