Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Reed

Pine Bluff,AR

Summary

Dynamic professional with extensive experience as a PBX Operator at Saracen Casino, excelling in call routing and maintaining exceptional telephone etiquette. Proven ability to enhance interdepartmental communication and mentor new staff, ensuring high-quality service delivery. Strong verbal communication skills and a commitment to professionalism drive successful outcomes in fast-paced environments.

Overview

29
29
years of professional experience

Work History

PBX Operator

Saracen Casino
03.2025 - Current
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Small Business Co-Owner

Reed's Fish and Seafood
01.2009 - Current
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
  • Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
  • Expanded product offerings to meet customer demands while maintaining high quality standards.

Holistic Health Coach

Truvison Health
10.2014 - 06.2020
  • Stayed current on industry trends, attending conferences and workshops to continuously improve expertise in holistic health coaching.
  • Collaborated with fellow holistic practitioners to create a comprehensive wellness team for clients, ensuring all aspects of their health were addressed effectively.
  • Improved stress management among clients by teaching mindfulness techniques and meditation practices.
  • Consistently exceeded client expectations by going above-and-beyond in providing personalized attention, resources, and encouragement throughout their journey towards better health.

Debt Collector

RMC
05.2011 - 08.2012
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Manager on Duty

Cato's Fashion
03.2010 - 03.2011
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Deputy Sheriff

Dub Brassel Detention Center
05.2008 - 12.2008
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.

Surgical Scrub Technician

Stuttgart Hospital
08.2006 - 05.2008
  • Reduced surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
  • Received recognition for exceptional performance in consistently meeting or exceeding departmental goals related to patient care and teamwork.
  • Enhanced patient safety by diligently following surgical protocols and maintaining a sterile environment.
  • Continuously updated knowledge on new surgical techniques and equipment, enabling efficient adaptation to changes in operating room environments.

Scrub Tech Ortho Team Leader

WRMC
07.1996 - 03.2006
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Coordinated inventory supplies and equipment to maximize team productivity.
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.

Education

Some College (No Degree) - Surgical Technology

Wichita Area Tech
Wichita, KS
07-1996

Skills

  • Strong telephone etiquette
  • Excellent verbal communication skills
  • Call routing
  • Excellent phone demeanor
  • Computer skills
  • Clear communication
  • Typing skills
  • Greeting customers
  • Professional communication

Timeline

PBX Operator

Saracen Casino
03.2025 - Current

Holistic Health Coach

Truvison Health
10.2014 - 06.2020

Debt Collector

RMC
05.2011 - 08.2012

Manager on Duty

Cato's Fashion
03.2010 - 03.2011

Small Business Co-Owner

Reed's Fish and Seafood
01.2009 - Current

Deputy Sheriff

Dub Brassel Detention Center
05.2008 - 12.2008

Surgical Scrub Technician

Stuttgart Hospital
08.2006 - 05.2008

Scrub Tech Ortho Team Leader

WRMC
07.1996 - 03.2006

Some College (No Degree) - Surgical Technology

Wichita Area Tech

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Tammie Reed