Tammy Frierson
Lexa
Summary
Front desk supervisor with 25 years of experience in guest service and team leadership. Expertise in payment processing and enhancing guest satisfaction through effective communication and staff training. Proven track record of improving operational efficiency and fostering a positive guest experience.
Overview
27
27
years of professional experience
Work History
Hotel Front Desk Supervisor
Caesars Entertainment
Lula
04.1999 - Current
- Managed guest check-in and check-out processes efficiently.
- Supervised front desk operations and staff scheduling.
- Addressed guest inquiries and resolved complaints promptly.
- Trained new front desk staff on policies and procedures.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness for guest arrivals.
- Oversaw payment processing and billing accuracy at the front desk.
- Implemented customer service initiatives that increased guest satisfaction.
- Prepared reports on occupancy rates and customer satisfaction to inform management decisions.
Education
High School Diploma -
Central High School
Helena, AR05-1994
Skills
- Guest service and support
- Payment processing
- Front desk operations
- Staff development
- Effective communication
- Team leadership
- Multitasking skills
Timeline
Hotel Front Desk Supervisor
Caesars Entertainment
04.1999 - Current
High School Diploma -
Central High School