Tammy Hodges
Hot Springs
Summary
Dynamic customer service professional with proven expertise at First Collection Services, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and meticulous data entry. Skilled in utilizing advanced software systems to streamline processes, ensuring accuracy and efficiency in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
First Collection Services
05.2020 - 05.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Utilized customer service software to track interactions and resolve issues efficiently.
- Collaborated with team members to address customer concerns and improve service quality.
- Adapted quickly to diverse customer needs while maintaining professionalism in communication.
Reservations Agent
Uhaul Moving And Storage
08.2013 - 04.2019
- Managed customer inquiries and resolved booking issues through effective communication and problem-solving skills.
- Utilized reservation systems to process bookings, ensuring accuracy and efficiency in data entry.
- Collaborated with team members to enhance customer service strategies, improving guest satisfaction ratings.
- Trained new agents on system usage and best practices, fostering a knowledgeable team environment.
- Analyzed booking patterns to optimize inventory management and increase occupancy rates during peak seasons.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Handled billing information over phone.
Education
Basic -
Gillham High
Gillham, AR05.1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Call management
Timeline
Customer Service Representative
First Collection Services
05.2020 - 05.2025
Reservations Agent
Uhaul Moving And Storage
08.2013 - 04.2019
Basic -
Gillham High
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