Tanaya Callum
Pine Bluff
Summary
Dynamic Customer Service Representative with proven expertise in conflict resolution and active listening, honed at Everise. Excelled in maintaining professionalism in high-stress situations, boosting customer loyalty through empathetic service. Skilled in data entry and adept at enhancing user experiences, significantly improving client retention and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
06.2019 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate - Science in Business Administration
Colorado Technical University
Colorado Springs, CODiploma - English
Pine Bluff High School
Pine Bluff, AR05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Everise
06.2019 - 01.2025
Associate - Science in Business Administration
Colorado Technical University
Diploma - English
Pine Bluff High School
Similar Profiles
Teneille BoydTeneille Boyd
Customer Care Representative at EveriseCustomer Care Representative at Everise
Makelya GrahamMakelya Graham
Customer Service Representative at EveriseCustomer Service Representative at Everise
GEETANSH KUMARGEETANSH KUMAR
RTA at EveriseRTA at Everise