Tania Wallace
Salem
Summary
Dynamic professional with a strong background in medical off operations and managing higher education financial aid programs. Proven track record in overseeing financial aid processes while ensuring regulatory compliance and enhancing student satisfaction through effective counseling and strategic planning. Skilled in coordinating medical insurance processing, client interactions, and administrative tasks, leveraging exceptional organizational abilities and meticulous attention to detail to streamline office functions. Committed to fostering a collaborative environment that drives positive outcomes for all stakeholders.
Overview
24
24
years of professional experience
Work History
Director of Financial Aid
Ozarka College
Melbourne, Arkansas
06.2021 - Current
- Ensure adherence to federal and state regulations to maintain integrity of financial aid programs.
- Direct efforts to streamline financial aid procedures, aiming to improve service delivery and client satisfaction.
- Minimize errors in financial aid applications by implementing thorough review and verification procedures.
- Optimize budget management to maximize resource allocation and ensure fiscal responsibility.
- Guide students and parents through financial aid processes to enhance understanding of available options.
- Evaluate financial aid appeals and rendered secondary and final judgments on award packages.
- Guide and develop staff in best practices for financial aid administration and customer service.
- Facilitate family navigation through complex application processes by delivering clear guidance and timely responses to inquiries.
- Coordinate efforts with various departments to strengthen student support systems through improved financial aid policy comprehension.
Administrative Assistant to the Provost
Ozarka College
Melbourne, Arkansas
07.2019 - 06.2021
- Coordinated faculty meeting schedules to maximize efficiency and accommodate staff availability.
- Oversaw daily office operations, ensuring efficient workflow and strategic allocation of resources.
- Oversaw budget management through meticulous tracking of expenses and precise invoice processing.
- Executed strategic process enhancements aimed at optimizing administrative workflows across departments.
- Facilitated a collaborative atmosphere by employing strong communication techniques and fostering meaningful connections among colleagues.
- Facilitated executive operations by scheduling meetings, coordinating travel arrangements, and preparing essential documents.
- Supported leadership in special projects through comprehensive research contributions and meticulous event logistics coordination.
Medical Secretary
1st Choice Healthcare
Ash Flat, Arkansas
11.2016 - 07.2019
- Oversaw patient scheduling and appointment coordination to enhance clinic efficiency.
- Optimized data retrieval processes by maintaining precise patient records in electronic health record (EHR) systems.
- Orchestrated communication between healthcare providers and patients to enhance information clarity.
- Managed insurance verification processes to ensure compliance with healthcare regulations.
- Optimized administrative processes to support seamless office operations and improve efficiency.
- Designed and implemented patient intake forms to enhance data collection efficiency.
- Oversaw front desk operations, ensuring efficient patient flow and professional service delivery.
- Maintained patient trust by safeguarding sensitive information in compliance with HIPAA regulations.
- Optimized office efficiency through meticulous management of medical records, ensuring accuracy and accessibility for all staff members.
Legal Assistant
Plumlee Law Firm, District Prosecuting Attorney
Salem, Arkansas
07.2016 - 11.2016
- Oversaw management of case files and legal documentation to ensure efficient retrieval and organization.
- Facilitated attorney readiness for court proceedings and trials to ensure effective legal representation.
- Composed legal correspondence, pleadings, and motions with meticulous attention to detail.
- Facilitated effective communication among clients, attorneys, and court personnel.
- Ensured strict confidentiality by safeguarding sensitive client information in compliance with legal ethics and regulations.
- Coordinated office scheduling to ensure timely awareness of deadlines, motions, and significant dates.
Teaching Assistant
Salem School District
Salem, Arkansas
08.2015 - 05.2016
- Facilitated classroom management to cultivate a positive learning environment for students.
- Partnered with educators to design and execute instructional materials and lesson plans.
- Facilitated classroom activities through tutoring and comprehensive work reviews.
- Monitored recess environments to uphold safety standards and protect student well-being.
- Compiled and finalized daily reports on attendance and disciplinary performance.
Agency Biller and Scheduler
Spring River Home Health Agency
Salem, Arkansas
02.2002 - 06.2015
- Managed medical billing claims processing and submission to ensure accurate reimbursement and compliance with healthcare regulations.
- Validated coding and billing practices to ensure regulatory compliance.
- Engineered optimized workflows for claim submissions, enhancing efficiency and reducing processing times.
- Coordinated with insurance providers to ensure accurate verification of patient eligibility and coverage information.
- Verified insurance eligibility through targeted phone inquiries and comprehensive research on provided services.
- Maintained strict protocols to safeguard patient information and uphold confidentiality standards.
- Handled billing inquiries with professionalism, ensuring swift resolution of disputes.
- Boosted team productivity through comprehensive training on new billing software and processes.
- Oversaw maintenance of accurate client records to facilitate proper billing and payment tracking.
- Strengthened client rapport to promote trust and streamline communication concerning billing inquiries.
- Oversaw payroll processing and employee record management to ensure precise compensation and adherence to labor regulations.
- Engineered and sustained scheduling systems to enhance resource allocation efficiency.
Education
Bachelor of Science - Agricultural Business And Management
Arkansas State University
Jonesboro, Arkansas05-2000
High School Diploma -
Salem School District
Salem, Arkansas05-1996
Skills
- Manage and organize department staff, scheduling, hiring and training of staff
- Payroll processing, budgets, contract maintenance, professional review processing
- Medicare, Medicaid, and Private Insurance eligibility and billing processing
- EMR software implementation, continued updating, and all troubleshooting
- Switchboard operation and greeted and assisted customers
- Confidentiality and Reliability
- Teamwork and collaboration
- Problem-solving and Time management
- Attention to detail and Problem-solving abilities
- Financial aid awarding and processing and financial aid policy writing
- Academic course schedule building and faculty payroll calculation
Timeline
Director of Financial Aid
Ozarka College
06.2021 - Current
Administrative Assistant to the Provost
Ozarka College
07.2019 - 06.2021
Medical Secretary
1st Choice Healthcare
11.2016 - 07.2019
Legal Assistant
Plumlee Law Firm, District Prosecuting Attorney
07.2016 - 11.2016
Teaching Assistant
Salem School District
08.2015 - 05.2016
Agency Biller and Scheduler
Spring River Home Health Agency
02.2002 - 06.2015
Bachelor of Science - Agricultural Business And Management
Arkansas State University
High School Diploma -
Salem School District