Tanisha Simpson
Little Rock
Summary
Visionary Professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change.
Overview
13
13
years of professional experience
Work History
Care Navigator
United Healthcare, UHG
2022.09 - Current
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
Customer Service Representative
US Bank
2021.09 - Current
- Answer incoming calls and assist customers with questions and concerns related to their credit card accounts
- Process and respond to U.S
- Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
- Properly diagnose customer needs and proactively educate them about the features and benefits of U.S
- Bank products and services
- Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S
- Bank can help meet their financial needs
- Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Meet and exceed call center metrics while providing excellent consistent customer service.
Sales Associate
Beauty Sensation
2021.01 - 2021.09
- Answered customers' questions and addressed problems and complaints in person and via phone
- Assisted customers select products that best fit their personal needs
- Opened and closed the store, which included counting cash drawers
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Pharmacy Technician
UAMS Medical Center
2011.08 - 2020.10
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans
- Created master spreadsheet to record procedures, denials, and approvals
- Maintained files for referral and insurance information, entering referrals into system
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing
- Efficiently processed cash register transactions for new and refilled prescription orders
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff
- Maintained high-volume workload within fast-paced environment by assisting patients and consistently meeting performance quota.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Analyzed medical records and other documents to determine approval of requests for authorization.
Nutrition Service cashier
UAMS Medical Center
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution
- Operated cash register to accept various payments for selected merchandise and services
- Prepared, assembled and set-up food items safely, efficiently, and according to public health standards, standard recipes, and customer specifications.
Education
High School Diploma -
Little Rock Central High School
05.2009
Skills
- People skills with ability to actively listen, empathize, and effectively and professionally handle challenging internal and external customers
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, Access and Outlook
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Ability to produce positive results with a strong sense of urgency and ability to multi-task
- Implement measures necessary to resolve problems and to communicate a response orally or in written form to the inquirer
- Highly skilled in providing information regarding products and services of the company
- In-depth knowledge of taking orders, computes charges, and administers billing or payments
- Hands-on experience in reviewing, updating, or making changes to customer accounts
- Special talent for handling irate and angry customers
- Professional knowledge to make sound decisions and perform the job without supervision
References
References and supporting documentation upon request
Timeline
Care Navigator
United Healthcare, UHG
2022.09 - Current
Customer Service Representative
US Bank
2021.09 - Current
Sales Associate
Beauty Sensation
2021.01 - 2021.09
Pharmacy Technician
UAMS Medical Center
2011.08 - 2020.10
Nutrition Service cashier
UAMS Medical Center
High School Diploma -
Little Rock Central High School
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