Tanya Gregory

• Oversee daily clinic operations to ensure smooth patient flow and satisfaction.
• Managed staff schedules and coordinated training for new team members.
• Implemented policies to enhance compliance with healthcare regulations and standards.
• Facilitated communication between departments to improve patient care coordination.
• Established budgets and monitored expenditures for operational efficiency.
• Conducted performance evaluations to support staff development and accountability.
• Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
• Managed daily operations of the clinic, including scheduling appointments and assigning staff.
• Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
• Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
• Monitored clinic activities, such as billing, coding, and medical records maintenance.
• Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
• Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
• Implemented policy changes and communicated information and procedures through organizational staff meetings.
• Reviewed reports on operational performance metrics to measure efficiency levels.
• Maintained a safe and clean environment in compliance with health and safety standards.
• Monitored clinic budget, controlled expenses, and optimized resource allocation.
• Led staff meetings to communicate updates, gather feedback, and discuss strategies.
• Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.

May 2023 Worked as front desk staff for BH Internal Medicine and transitioned in Clinic Manager for BH Memory Clinic as of July 2024.

• Greet visitors and direct them to the appropriate persons according to their needs.
• Use computers for various applications, such as database management or word processing.
• Process records for new or withdrawn students. Sort records and advise counselors, SLP's, and special education teachers of pertinent information contained in student records.
• Enroll/Withdraw students from school in accordance with district procedures.
• Maintain scheduling and event calendars.
• Complete forms in accordance with district procedures.
• Schedule and confirm appointments for supervisors and staff members.
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Provide services to parents and/or patrons, including answering questions and providing information about the school or district programs and activities.
• Manage projects or contribute to committee or team work.
• Mail newsletters, promotional material, or other information.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Handle money and submit deposits to the Central Office according to district financial procedures; conduct fundraising activities consistent with district policies and procedures.
• Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
• Maintain accurate staff and student attendance records and submit reports as required.
• Process requests and/or correspondence pertaining to transcripts or other permanent records.
• Perform accounting (requisitions, purchase orders) and inventory duties as assigned.
• Enter master schedules for students, teachers, and staff, as assigned.
• Report to the proper authorities any cases of suspected child endangerment, neglect, or abuse.
• Report suspected bullying to building principal or designee as required by Arkansas law and district policies.
• Adhere to all policies of the District.
• Perform other duties as assigned by the Building Administrator or Department Head.