Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Heavington

Bentonville

Summary

Dynamic business professional with extensive experience in small business operations and customer relations. At Zia Park Casino, I enhanced service quality and staff performance, fostering a positive environment. Proven decision-making skills and operational management expertise led to increased client satisfaction and repeat business. Committed to excellence and compliance in all endeavors.

Overview

17
17
years of professional experience

Work History

Sole Proprietor

TK's Escort Service
06.2011 - Current
  • Managed scheduling and coordination of client appointments to optimize service delivery.
  • Developed and maintained client relationships, ensuring high levels of satisfaction and repeat business.
  • Implemented operational procedures to enhance service efficiency and ensure compliance with regulations.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
  • Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.

Slot Attendant

Zia Park Casino
01.2010 - 05.2011
  • Monitored and maintained slot machines to ensure optimal functionality and guest satisfaction.
  • Assisted guests with machine operations, providing exceptional customer service and support.
  • Trained new staff on operational procedures and best practices for slot machine management.
  • Conducted regular inspections of machines to identify malfunctions and coordinate repairs with technicians.

Restaurant Manager

Zia Park Casino
10.2008 - 01.2011
  • Directed daily operations, ensuring high standards of service and quality across restaurant departments.
  • Implemented training programs to enhance staff performance and improve customer experience.
  • Developed and enforced health and safety protocols to maintain compliance with regulations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Education

GED -

New Mexico Junior College
Hobbs
06-1988

Skills

  • Small business operations
  • Business management and development
  • Operations management
  • Customer relations
  • Decision-making

Timeline

Sole Proprietor

TK's Escort Service
06.2011 - Current

Slot Attendant

Zia Park Casino
01.2010 - 05.2011

Restaurant Manager

Zia Park Casino
10.2008 - 01.2011

GED -

New Mexico Junior College

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Tanya Heavington