Tanya Shannon
Springdale
Summary
Operations manager with expertise in workflow optimization and customer service excellence. Proven ability to coordinate projects and manage client relationships, leading to enhanced team productivity. Successfully resolved customer concerns, contributing to overall satisfaction and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Rainbow Restoration
Springdale
07.2023 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Developed schedules for staff assignments based on project needs and availability.
- Communicated with clients to address concerns and provide project updates.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Operations Manager
Servpro
Springdale
02.2015 - 07.2023
- Assessed water damage and identified necessary restoration techniques.
- Coordinated with insurance adjusters to facilitate claims processing for clients.
- Documented damage assessments and restoration progress for client records.
- Provided excellent customer service by addressing client concerns promptly.
- Conducted post-restoration inspections to ensure that all areas are completely dried out before leaving the job site.
- Maintained certifications related to industry standards for water damage restoration techniques.
Education
High School Diploma -
Watson Chapel High
Pine Bluff, ARSkills
- Operations management
- Staff scheduling
- Workflow optimization
- Customer service
- Project coordination
- Client relationship management
- Water damage assessment
- Damage documentation
- Insurance coordination
- Mold remediation
- Trauma scene cleanup
- Pack-out services
- OSHA compliance
- Odor control
- Fire damage restoration
Certification
IICRC -
Water
Fire
Commercial Drying Specialist
Odor Control
Water
Fire
Commercial Drying Specialist
Odor Control
Timeline
Operations Manager
Rainbow Restoration
07.2023 - Current
Operations Manager
Servpro
02.2015 - 07.2023
High School Diploma -
Watson Chapel High