Tanya Sullins
Siloam Springs
Summary
Dynamic Office Manager at Elite Hospice with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in financial reporting and staff management, I successfully streamlined office processes, ensuring confidentiality and accuracy in payroll and budgeting. Committed to fostering a supportive environment for both clients and team members.
Overview
23
23
years of professional experience
Work History
Office Manager
Elite Hospice
01.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Medicaid Waiver Case Manager
Elizabeth Richardson Center
01.2010 - 01.2014
- Advocated for client rights, ensuring access to necessary services and supports within the community.
- Coordinated training sessions for staff members on relevant topics such as mental health conditions and crisis prevention techniques.
- Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.
- Streamlined processes for increased efficiency, leading to better utilization of resources and staff time.
Direct Support Professional
Elizabeth Richardson Center
01.2002 - 01.2010
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
West Fork
West Fork, ARNo Degree - Social Work
University of Arkansas
Fayetteville, AR01-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Staff management
- Payroll and budgeting
- Financial reporting
Timeline
Office Manager
Elite Hospice
01.2014 - Current
Medicaid Waiver Case Manager
Elizabeth Richardson Center
01.2010 - 01.2014
Direct Support Professional
Elizabeth Richardson Center
01.2002 - 01.2010
West Fork
No Degree - Social Work
University of Arkansas
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