Taryn Champlin
Fayetteville
Summary
Dynamic and results-driven professional with a strong background in transportation and customer service, committed to operational excellence and strategic leadership. Seeking a Regional Service Manager position to leverage proven management expertise, streamline service operations, and drive cost-effective solutions that enhance overall efficiency and performance
Overview
2
2
years of professional experience
Work History
Customer Experience Representative (Walmart)
JB Hunt Transport
03.2025 - Current
- I am entrusted with resolving customer complaints and issues with speed and professionalism, specifically in support of the Walmart account. Each day, I collaborate closely with daytime managers to stay informed about ongoing changes and emerging challenges, ensuring I’m fully equipped to address concerns accurately and efficiently after hours. My role involves managing a high volume of customer emails while consistently delivering outstanding service. I also handle escalated requests, applying empathy and advanced problem-solving skills to achieve effective and satisfactory resolutions.
Overnight Customer Experience Representative
JB Hunt Transport
05.2024 - 03.2025
- I was entrusted with the responsibility of resolving customer complaints and issues with both timeliness and professionalism. My role involved managing a substantial volume of incoming calls and emails, during which I consistently delivered exceptional customer service. Additionally, I handled escalated customer requests, employing empathy and advanced problem-solving skills to ensure satisfactory resolutions. Notably, I worked closely with Uline, a high-priority customer, ensuring their needs are met with the utmost attention and care.
Server
Susan’s Restaurant
09.2023 - Current
- As a waitress in a fast-paced restaurant environment, I was committed to delivering exceptional customer service with professionalism and efficiency. I maintained comprehensive knowledge of the menu to confidently answer guest questions and provide thoughtful recommendations that enhanced their dining experience. By attentively engaging with guests and anticipating their needs, I consistently promoted higher-value menu items to support increased sales and overall restaurant profitability. My role demanded strong communication skills, adaptability, and a customer-first mindset to ensure each guest left feeling satisfied and eager to return
Skills
- Self-Motivator
- Communication
- Organization
- Strategic decision making
- Appointment scheduling
- Call center experience
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Interpersonal skills
- Analytical thinking
- Dependable and responsible
Timeline
Customer Experience Representative (Walmart)
JB Hunt Transport
03.2025 - Current
Overnight Customer Experience Representative
JB Hunt Transport
05.2024 - 03.2025
Server
Susan’s Restaurant
09.2023 - Current
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