Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Tatiana Eguren

Tatiana Eguren

Administrative
Mendoza,M

Summary

Dynamic Administrative Manager with a proven track record at SGL GROUP S.A., enhancing office efficiency through streamlined processes and effective budgeting. Skilled in documentation control and staff management, I foster a positive workplace culture while delivering exceptional customer service. Adept at problem-solving, I support decision-making with data-driven insights.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Administrative Manager

SGL GROUP S.A.
01.2017 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Met department budgets by monitoring and reporting on office expenses.
  • Supported General Manager in decision-making processes by conducting research, preparing reports, and presenting data-driven insights.
  • Promoted a positive workplace culture through excellent interpersonal skills and a professional, approachable demeanor.
  • Assisted in budget preparation and expense tracking to maintain financial efficiency within the department.
  • Provided exceptional customer service by promptly addressing inquiries from clients, vendors, and staff members.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Office Manager

LAE International Education
01.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Supplier Support Associate

La Casa Del Aroma of Sandra Marzzan
06.2012 - 12.2012
  • Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
  • Maintained complete documentation and records of all purchasing activities.
  • Oversaw purchase order shipments by managing deadlines and cancellation dates.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Processed purchase orders and invoices in accordance with company procedures.

Salesperson

General Electric Money Company
05.2010 - 06.2011
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

BBA -

National University of Cuyo
Mendoza, Argentina
05.2001 -

Skills

Office supervision

Documentation and control

Office management

Administrative support

Recordkeeping and reporting

Organization and multitasking

Staff management

Mail handling

Payroll control

Budgeting and expense monitoring

Office administration

Business administration

Expense reports

Calendar management

Team collaboration

Document control

Payroll and budgeting

Microsoft office

Decision-making

Problem-solving aptitude

Multitasking

Adaptability and flexibility

Administrative background

Problem-solving abilities

Additional Information

I am a committed, responsible, and critical thinker. I like working in friendly and respectful environments, and although I enjoy working alone, where I can control my time and priorities to accomplish my work, I can also collaborate effectively with my colleagues. It's important to conduct goal checks and make corrections to the strategy, or simply to understand each other's perspective on tasks and the company in general.
I have worked remotely for over six years, and this has allowed me to adapt to managing both home and work with excellent results.
I continue to practice my English by taking remote classes and writing emails to various Australian institutions.
Being an educational advisor and administrative manager has allowed me to multitask, develop my social network, achieve client satisfaction, and broaden my perspective in different types of administrative activities. I have been able to travel to educational fairs, participate in webinars, and conduct training sessions with institutions, process legal documents and procedures with the Embassy,

establishing long-term relationships with everyone involved in the company.


Timeline

Administrative Manager

SGL GROUP S.A.
01.2017 - Current

Office Manager

LAE International Education
01.2017 - Current

Supplier Support Associate

La Casa Del Aroma of Sandra Marzzan
06.2012 - 12.2012

Salesperson

General Electric Money Company
05.2010 - 06.2011

BBA -

National University of Cuyo
05.2001 -

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