Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAundra Johnson

West Memphis

Summary

Adept at problem-solving and critical thinking, I significantly enhanced customer loyalty at Broadpath Healthcare Solutions by resolving complaints with empathy and efficiency. My experience also includes fostering student social skills at Beards Academy, underpinned by proficient data entry and active listening skills, demonstrating a tangible impact in both educational and healthcare sectors.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Pediatric Associates
10.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Customer Service Representative

Broadpath Healthcare Solutions
05.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Daycare Teacher

Beards Academy
08.2019 - 05.2021
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
  • Aided students in developing crucial social skills through interactive playtime and structured activities.
  • Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.
  • Conducted ongoing assessments of student growth and development using various assessment tools in accordance with daycare guidelines.

Education

Certificate -

Southwest Medical Academy
Online
04.2024

ASU Midsouth Community College
West Memphis, AR
05.2020

High School Diploma -

The Academies Of West Memphis Charter School
West Memphis, AR
05.2015

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Medical terminology knowledge
  • Data Entry
  • Hospital Experience

Certification

Certified Medical Assistant

Timeline

Medical Assistant

Pediatric Associates
10.2024 - Current

Customer Service Representative

Broadpath Healthcare Solutions
05.2021 - 01.2023

Assistant Daycare Teacher

Beards Academy
08.2019 - 05.2021

Certificate -

Southwest Medical Academy

ASU Midsouth Community College

High School Diploma -

The Academies Of West Memphis Charter School

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TAundra Johnson