Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Davidson

Sheridan

Summary

Dynamic Parts Specialist with a proven track record at Bumper To Bumper Auto Parts, excelling in inventory management and customer service. Expert in parts identification and logistics coordination, I enhanced customer satisfaction through efficient order fulfillment and effective problem-solving. Committed to fostering strong supplier relationships, I consistently delivered timely solutions and optimized processes.

Overview

12
12
years of professional experience

Work History

Parts Specialist

Bumper To Bumper Auto Parts
12.2024 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.

Technician

Everette GMC
09.2024 - 12.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.

Technician

Crain Ford Of Little Rock
04.2022 - 09.2024
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

Technician

McClarty Automotive
03.2013 - 01.2020
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided timely, insightful and accurate reports to upper management.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.

Education

Associate of Science - Herpatilogy

Pulaski Technical College
North Little Rock, AR
05-2026

High School Diploma -

Benton High School
Benton
05-2013

Skills

  • Warehouse management
  • Logistics coordination
  • Efficient returns processing
  • Product packaging optimization
  • Parts identification
  • Parts documentation
  • Stock control
  • Customer service
  • Ordering parts
  • Verbal and written communication
  • Invoice processing
  • Order fulfillment
  • Problem-solving skills
  • Shipping coordination
  • Effective email communication
  • Clean driving record
  • Inventory auditing
  • Sales training
  • Coordinating paperwork
  • Supply orders
  • Inventory management

Timeline

Parts Specialist

Bumper To Bumper Auto Parts
12.2024 - Current

Technician

Everette GMC
09.2024 - 12.2024

Technician

Crain Ford Of Little Rock
04.2022 - 09.2024

Technician

McClarty Automotive
03.2013 - 01.2020

Associate of Science - Herpatilogy

Pulaski Technical College

High School Diploma -

Benton High School

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