Taylor E. Hamlin
East Haddam,C
Summary
Detail-oriented operations professional with hands-on experience in inventory control and quality inspection. Proven track record of driving productivity and meeting performance metrics in fast-paced environments while effectively resolving customer issues and enhancing satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Manager
The Granite Group
Old Saybrook
10.2024 - Current
- Supervised and coordinated daily activities of 8+ warehouse and sales associates, driving productivity and operational efficiency.
- Managed a multimillion-dollar inventory budget while coordinating sourcing of unavailable and non-stocked products, balancing inventory availability, customer demand, and cost consideration.
- Analyzed product usage, inventory surplus, to identify slow-moving products in order to optimize shelf space to accommodate higher-demand items to increase sales.
- Collaborated across teams to support workflow efficiency, inventory planning, and operational improvements.
- Coordinated with purchasing team to manage purchase orders and ensure pricing reflects current cost of goods.
- Collaborated with pricing on GDP to construct actual cost for accurate job pricing.
- Conducted quality inspections on damaged or non-conforming merchandise, identifying defects and initiating corrective actions.
- Performed detailed material inspections, applying strong attention to detail to identify inconsistencies and defects.
- Interpreted product specifications and technical documentation to support quality assurance and operational decisions.
- Administered warranty and coverage processes, evaluated claims, and ensured timely, compliant resolutions.
Restaurant Expeditor
Wood & Tap
Rocky Hill
06.2017 - 10.2024
- Performed visual and detail-oriented inspections of food orders prior to delivery, identifying and correcting errors before reaching customers.
- Managed high-volume customer interactions, including phone orders and in-person service, enhancing customer satisfaction through effective communication.
- Resolved customer issues independently, utilizing analytical thinking and problem-solving to maintain service quality without managerial escalation.
- Supported wait staff and front-of-house operations, maintaining organization and efficiency in a fast-paced environment.
- Handled customer concerns professionally, reinforcing a positive customer experience under pressure.
- Met performance expectations consistently in high-noise, fast-paced environment, ensuring smooth operations through effective multitasking and attention to detail.
Education
B.S. - Business Management
University of Souther New Hampshire
Manchester, NH12-2026
Skills
- Inventory analysis
- Cost & Pricing Analysis
- Budget planning
- Purchase Order Management
- Operational efficiency
- Operational planning
- Sales & Operations Execution
- Quality assurance
- Microsoft Excel
Timeline
Operations Manager
The Granite Group
10.2024 - Current
Restaurant Expeditor
Wood & Tap
06.2017 - 10.2024
B.S. - Business Management
University of Souther New Hampshire