Taylor Fortner
Cove
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with a proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
9
9
years of professional experience
Work History
Secretary
Erin Hunter Law Office
De Queen
04.2025 - Current
- Managed legal documents and maintained filing systems for efficient retrieval.
- Assisted attorneys with case preparation and compiled necessary materials.
- Facilitated communication between clients and legal staff to ensure clarity and responsiveness.
- Drafted and proofread legal correspondence to enhance clarity and ensure accuracy.
- Maintained confidentiality of sensitive information in all communications.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated and scheduled meetings and telephone conferences.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Managed court filings by scheduling hearings, tracking filing deadlines, and maintaining calendaring events.
Account Service Representative
Union Bank of Mena
Mena
04.2022 - 03.2023
- Managed customer inquiries through phone, email, and in-person communication.
- Assisted clients with account setup and maintenance procedures.
- Processed transactions efficiently using banking software systems.
- Collaborated with team members to enhance customer satisfaction efforts.
- Maintained positive account relationships through regular contact and responsive service, ensuring client needs were met.
- Collaborated with departments to resolve complex customer issues, enhancing overall customer experience.
- Initiated collection efforts on delinquent accounts, following established guidelines to ensure compliance and effective recovery.
Secretary's Assistant
Jana Bradford Law Office
Glenwood
11.2021 - 03.2022
- Assisted in preparing meeting agendas and taking detailed minutes during discussions.
- Organized office supplies and maintained inventory for efficient operations.
- Supported the implementation of office procedures to enhance workflow efficiency.
- Maintained electronic filing systems for easy access to important documents.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Teller
Union Bank of Mena
Mena
11.2020 - 08.2021
- Processed customer transactions accurately and efficiently.
- Assisted clients with account inquiries, delivering accurate product information to support informed decision-making.
- Maintained cash drawer balance through regular reconciliations.
- Promoted bank services, increasing customer engagement and satisfaction.
- Resolved customer issues with professionalism and care.
- Collaborated with team members to improve service delivery.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail.
Front Desk Receptionist
University of Central Arkansas Human Resources
Conway
07.2019 - 03.2020
- Greeted visitors and clients with a friendly and professional demeanor.
- Managed multi-line phone system, directing calls to appropriate departments.
- Processed incoming mail and packages, distributing them to relevant personnel.
- Provided information about services and addressed client inquiries, enhancing overall customer experience.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Organized reception area and attended to guests promptly, fostering a welcoming environment.
Assistant
Debra Buschman Law Office
Mena
06.2017 - 05.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed day-to-day duties with accuracy and efficiency.
- Maintained case files and ensured compliance with legal standards.
- Cleaned and organized shop area daily to support operational readiness.
Education
Associate of Arts -
University of Central Arkansas
Conway, Arkansas, AR05-2020
High School Diploma -
Cossatot River High School
Cove, AR05-2018
Skills
- Legal correspondence
- Document management
- Filing systems
- Case preparation
- Client management
- Appointment scheduling
- Microsoft Word
- HIPAA guideline compliance
- Attention to detail
- Time management
- Mail distribution
Accomplishments
National Honors Society at University of Central Arkansas
Timeline
Secretary
Erin Hunter Law Office
04.2025 - Current
Account Service Representative
Union Bank of Mena
04.2022 - 03.2023
Secretary's Assistant
Jana Bradford Law Office
11.2021 - 03.2022
Teller
Union Bank of Mena
11.2020 - 08.2021
Front Desk Receptionist
University of Central Arkansas Human Resources
07.2019 - 03.2020
Assistant
Debra Buschman Law Office
06.2017 - 05.2018
Associate of Arts -
University of Central Arkansas
High School Diploma -
Cossatot River High School