Teakesha Glover
Jacksonville,AR
Summary
Dynamic professional with a proven track record at Amazon, excelling in process improvement and team leadership. Achieved a 10% reduction in quality defects through effective coaching and training. Skilled in standard operating procedures and fostering collaboration, driving productivity while ensuring compliance with safety and quality standards.
Overview
4
4
years of professional experience
Work History
Process Guide
Amazon
10.2023 - Current
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity and cost savings.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with management staff to increase productivity and maintain workflow
- Guided groups of up to 15 people on scheduled tours.
Learning Ambassador
Amazon
09.2023 - Current
- Conducted training for 10+ new associates per month, ensuring adherence to OSHA regulations and Amazon quality standards.
- Provided hands-on coaching and performance feedback, leading to a 10% reduction in quality defects.
- Facilitated safety tours and on-boarding sessions to enhance associate readiness and workplace compliance
- Enhanced learning experience of new employees by delivering comprehensive training modules.
Fulfillment Associate
Amazon
10.2021 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Trained and led 80+ AAs on the shipping sorter, Trans, and fluid loading.
Helped decrease sorter and MRS recirc for the shipping sorter and trans by 10% and 15% respectively. - Execute labor moves throughout the department which helped increase dock rate by 5%
Education
Associate of Science - Psychology
University of Arkansas Pulaski Technical College
North Little Rock, AR05-2026
No Degree -
Amazon Robotics
Amazon05.2025
Skills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Innovation and creativity
- Training facilitation
- Digital literacy
- Feedback delivery
- Online learning platforms
- Group and individual instruction
- Problem-solving
- Team leadership
Timeline
Process Guide
Amazon
10.2023 - Current
Learning Ambassador
Amazon
09.2023 - Current
Fulfillment Associate
Amazon
10.2021 - Current
Associate of Science - Psychology
University of Arkansas Pulaski Technical College
No Degree -
Amazon Robotics
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