Teresa Monge
Rogers
Overview
20
20
years of professional experience
Work History
Quality Assurance
Walmart, Inc
06.2022 - 09.2024
- Audit Benefits, Payroll and Field Support calls to ensure processes are followed and root cause errors are documented
- Provided agent feedback for accuracy on associate support
- Help tanning new members of the team with the process of auditing the calls
- Participate in calibration with the team by providing feedback and leading the calibration meeting
People Services Representative
Walmart, Inc
05.2006 - 05.2022
- Supported associates with knowledge in benefits and details of each insurance plan
- Educated associates with various benefits options
- Support associates by educating on pay time off
- Provided payroll assistance to the eassociates
- Assisted associates on the enrollment process
- Supported people lead by educating on reissuing pay, Discount cards, Paid time off, time adjustments, terminations and I-9 process
- W2
- Maintaining monthly production and audit scores
- Systems use, Host,Max Vcc.Guardian, taxol,termination, Service now,excel,microsoft
Associate Store
Walmart, Inc
05.2004 - 04.2006
- Cashier
- Pricing merchandise
- Stoking the shelfs
Education
Petra Allied Health Phlebotomist technician -
12.2024
High School Diploma -
Rogers High School
Rogers, AR01.2000
Skills
- Bilingual (Spanish and English)
- Team work
- Adaptability
- Responsible
- Problem solving
- Flexibility
- Attention to details
- Active listening
- Customer Service
- Communications
- Language skills
- Critical thinking
Timeline
Quality Assurance
Walmart, Inc
06.2022 - 09.2024
People Services Representative
Walmart, Inc
05.2006 - 05.2022
Associate Store
Walmart, Inc
05.2004 - 04.2006
Petra Allied Health Phlebotomist technician -
High School Diploma -
Rogers High School