Overview
Work History
Education
Skills
Timeline
Generic

Teresa Monge

Rogers

Overview

20
20
years of professional experience

Work History

Quality Assurance

Walmart, Inc
06.2022 - 09.2024
  • Audit Benefits, Payroll and Field Support calls to ensure processes are followed and root cause errors are documented
  • Provided agent feedback for accuracy on associate support
  • Help tanning new members of the team with the process of auditing the calls
  • Participate in calibration with the team by providing feedback and leading the calibration meeting

People Services Representative

Walmart, Inc
05.2006 - 05.2022
  • Supported associates with knowledge in benefits and details of each insurance plan
  • Educated associates with various benefits options
  • Support associates by educating on pay time off
  • Provided payroll assistance to the eassociates
  • Assisted associates on the enrollment process
  • Supported people lead by educating on reissuing pay, Discount cards, Paid time off, time adjustments, terminations and I-9 process
  • W2
  • Maintaining monthly production and audit scores
  • Systems use, Host,Max Vcc.Guardian, taxol,termination, Service now,excel,microsoft

Associate Store

Walmart, Inc
05.2004 - 04.2006
  • Cashier
  • Pricing merchandise
  • Stoking the shelfs

Education

Petra Allied Health Phlebotomist technician -

12.2024

High School Diploma -

Rogers High School
Rogers, AR
01.2000

Skills

  • Bilingual (Spanish and English)
  • Team work
  • Adaptability
  • Responsible
  • Problem solving
  • Flexibility
  • Attention to details
  • Active listening
  • Customer Service
  • Communications
  • Language skills
  • Critical thinking

Timeline

Quality Assurance

Walmart, Inc
06.2022 - 09.2024

People Services Representative

Walmart, Inc
05.2006 - 05.2022

Associate Store

Walmart, Inc
05.2004 - 04.2006

Petra Allied Health Phlebotomist technician -

High School Diploma -

Rogers High School

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Teresa Monge