TERITA MOBLEY
Jacksonville
Summary
Dynamic professional with a proven track record at GPM Investments, adept in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and verbal communication, I excel in fast-paced environments, significantly improving team efficiency. My ability to adapt and collaborate has consistently driven positive outcomes, showcasing a commitment to excellence and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
GPM INVESTMENTS
STORE MANAGER
02.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Property Manager
Lonoke County Housing Authority
05.2023 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Customer Service Representative
MDS Communications
12.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Addressed customer complaints for maintaining positive relationships.
- Improved customer satisfaction by handling inquiries and resolving issues efficiently.
Assistant Store Manager
Road Ranger
12.2021 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
(Remote) Customer Service Representative
ARMS
06.2016 - 12.2021
- Enhanced customer satisfaction by resolving inquiries quickly and efficiently.
- Addressed customer concerns to improve overall service experience.
- Increased customer loyalty with personalized service solutions.
- Assisted customers with product selection, leading to higher sales engagement.
- Answered questions to provide clear and concise information.
- Resolved issues for customers, fostering trust and repeat business.
- Handled complaints effectively, ensuring customer grievances were addressed.
- Improved client retention by maintaining professional communication.
- Developed rapport with customers, enhancing their service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
ER Admissions Clerk
Forrest City Medical Center
08.2013 - 06.2016
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Worked closely with insurance providers to verify coverage details, minimizing out-of-pocket expenses for patients whenever possible.
- Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Office Manager
Jackson Hewitt
10.2006 - 04.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Bank Teller
Regions Bank
01.2010 - 03.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
Education
Associate of Applied Science - Health And Human Services
South University (online)
Savannah, GA04-2026
High School Diploma -
Brinkley High School
Brinkley, AR05-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Time management
- Dependable and responsible
- Multitasking
- Organization and time management
- Active listening
- Problem resolution
- Verbal communication
Timeline
GPM INVESTMENTS
STORE MANAGER
02.2024 - 03.2025
Property Manager
Lonoke County Housing Authority
05.2023 - 09.2024
Customer Service Representative
MDS Communications
12.2021 - 02.2024
Assistant Store Manager
Road Ranger
12.2021 - 04.2023
(Remote) Customer Service Representative
ARMS
06.2016 - 12.2021
ER Admissions Clerk
Forrest City Medical Center
08.2013 - 06.2016
Bank Teller
Regions Bank
01.2010 - 03.2014
Office Manager
Jackson Hewitt
10.2006 - 04.2014
Associate of Applied Science - Health And Human Services
South University (online)
High School Diploma -
Brinkley High School
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