Terri Turner
Hartford
Summary
Dynamic caseworker with extensive experience at Comprehensive Juvenile Services, adept at client advocacy and engagement. Skilled in assessment and records management, I have successfully developed individualized plans that enhanced client outcomes. Recognized for fostering professional boundaries and maintaining confidentiality, I effectively navigate complex cases to ensure timely service delivery.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Caseworker
Comprehensive Juvenile Services
05.2021 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
- Reduced client wait times for services with efficient case load management.
- Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
- Improved client outcomes by developing and implementing tailored case management plans.
- Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
- Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
- Customized intervention strategies to client needs, promoting more effective and personalized support.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Developed and maintained partnerships with local organizations to expand resource availability for clients.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
- Negotiated with service providers to secure necessary support for clients at favorable conditions.
- Conducted home visits to assess and address client needs in their living environments.
- Implemented preventive measures for at-risk clients, reducing instances of crisis.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted home visits to assess clients' home environment and provide support.
- Implemented community outreach programs to promote mental health awareness.
- Utilized evidence-based practices to provide effective interventions for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Administered assessments to identify clients' needs and establish treatment plans.
- Developed and implemented individualized treatment plans for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
Freelance Photographer
Self
01.2017 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Offered image proofs to help clients choose best photos from shoot.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
Caseworker
Youth Opportunity Investments, DYS
08.2019 - 05.2020
Case Manager, Youth Opportunity Investment, Mansfield, Arkansas Juvenile case managers supervise youth under the age of 18 who have been charged with a crime. Most Juvenile case managers work for state and local governments. They guide the Juvenile offenders through the justice system by helping them obtain needed services. They are given a list of goals that they must complete. As case manager we ensure that they receive all the help, guidance and therapy they need to attain these goals. Case managers are the liaisons between DHS, DYS and The Court system. The relationship they build with their clients is a crucial step in the healing process. We as case managers also are involved with making sure that all their paperwork is completed and accurate from the time they arrive until the time that they leave.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Facilitated group workshops on life skills, contributing to client self-sufficiency and empowerment.
- Identified gaps in service provision, advocating for additional resources to meet client needs.
- Improved client satisfaction with services, gathering and acting on feedback for continuous improvement.
- Collaborated with other professionals to plan and coordinate care for clients.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Participated in professional development and training opportunities to enhance clinical skills.
- Facilitated peer support groups to help clients connect with others.
- Facilitated psychoeducational classes to help clients develop life skills.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Facilitated client support groups to provide resources and assistance.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
- Reduced client wait times for services with efficient case load management.
- Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
- Improved client outcomes by developing and implementing tailored case management plans.
- Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
- Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
- Customized intervention strategies to client needs, promoting more effective and personalized support.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Negotiated with service providers to secure necessary support for clients at favorable conditions.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Utilized evidence-based practices to provide effective interventions for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Administered assessments to identify clients' needs and establish treatment plans.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and implemented individualized treatment plans for clients.
Substitute Teacher 9th - 12th Grade
Porterville Unified School District
08.2000 - 05.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Developed and executed lesson plans to cover required curriculum effectively.
- Integrated technology into lesson plans, increasing student interest and participation in subjects.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Enhanced student engagement by implementing interactive teaching methods.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Collaborated with other educators to plan and review instruction.
- Monitored student performance and provided feedback to inform instruction.
Behavior Counselor
Waldron House
06.2009 - 11.2009
- Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
- Provided specific interventions and support to specialty population.
- Developed rapport with clients, fostering trust and promoting positive change in their lives.
- Led workshops on mental health topics to raise awareness within the community, increasing knowledge about available resources and services.
- Promoted healthy communication among clients during group activities, fostering a positive therapeutic atmosphere.
- Utilized motivational interviewing techniques to help clients recognize the need for change and overcome barriers to success.
- Maintained detailed documentation of client performance, ensuring accurate data collection and analysis for informed decisionmaking.
- Assisted clients in achieving personal goals by teaching adaptive coping strategies and self-regulation techniques.
- Collaborated with multidisciplinary teams for comprehensive client care and improved treatment outcomes.
- Evaluated client progress regularly, adjusting intervention strategies as needed for optimal outcomes.
- Participated in ongoing professional development opportunities to stay current with best practices in the field of behavioral counseling.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Encouraged patients to discuss experiences in group and individual settings.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Aerobic Instructor/Director
In-Shape Health Club
03.2004 - 08.2008
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
Aorobic Coordinator & Instructor
24 Hour Fitness
03.1995 - 12.1998
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 30 employees.
Aerobic Coordinator and Instructor
Tulare Fun & Fitness
01.1993 - 10.1995
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
Education
Bachelor of Arts - Psychology
California State University, Fresno
Fresno, CA12-2000
Associate of Arts - Undecided
College Of Sequoias
Visalia, CA12-1996
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Ethical practice
- Issue identification and resolution
Certification
- CPR
- Understanding th Sexual Offender & the Violent Offender
Timeline
Caseworker
Comprehensive Juvenile Services
05.2021 - Current
Caseworker
Youth Opportunity Investments, DYS
08.2019 - 05.2020
Freelance Photographer
Self
01.2017 - Current
Behavior Counselor
Waldron House
06.2009 - 11.2009
Aerobic Instructor/Director
In-Shape Health Club
03.2004 - 08.2008
Substitute Teacher 9th - 12th Grade
Porterville Unified School District
08.2000 - 05.2012
Aorobic Coordinator & Instructor
24 Hour Fitness
03.1995 - 12.1998
Aerobic Coordinator and Instructor
Tulare Fun & Fitness
01.1993 - 10.1995
Bachelor of Arts - Psychology
California State University, Fresno
Associate of Arts - Undecided
College Of Sequoias
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