Terry Cross
White Hall, AR
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
23
23
years of professional experience
Work History
Head Teller
Fairfield Credit Union
White Hall , AR
09.2019 - Current
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Provided customer service by responding to inquiries and resolving complaints.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Worked closely with branch managers on marketing initiatives designed to increase sales volume.
- Ensured proper handling of cash drawer limits according to bank policy.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Welcomed customers and offered pleasant service during entire transaction.
- Completed monthly audits and managed overdraft reports.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Verified amounts and integrity of every check or funds transfer.
- Kept teller window areas clean, organized and fully stocked.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed special services for customers, ordering bank cards and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Prepared official checks for customer and internal bank needs.
Teller
Simmons Bank
Pine Bluff, Arkansas
06.2018 - 08.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
Paraprofessional
White Hall School District
White Hall , AR
07.2014 - 06.2018
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Participated in parent and teacher conferences to discuss student progress and challenges.
Special Education Paraprofessional
England School District
England , Arkansas
08.2003 - 07.2014
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Maintained records of student progress and communicated results to parents and other school personnel.
Education
Medical Assistant -
Eastern Medical College Vocational
Little Rock, AR03-1999
England High School
England, AR05-1992
Skills
- Electronic banking knowledge
- Commercial servicing
- Recordkeeping mastery
- Consumer Banking
- 10-Key Data Entry
- Transaction verification proficiency
- Teller Support
- Cash handling experience
- Exercising discretion
- Issue Resolution
- Opening and Closing Procedures
- Check Verification
- Customer Service
- Transaction review
- Vault Security
- 10-Key Touch
Timeline
Head Teller
Fairfield Credit Union
09.2019 - Current
Teller
Simmons Bank
06.2018 - 08.2019
Paraprofessional
White Hall School District
07.2014 - 06.2018
Special Education Paraprofessional
England School District
08.2003 - 07.2014
Medical Assistant -
Eastern Medical College Vocational
England High School