Theresa Sampson
Houston
Summary
Student of psychology dedicated to bridging the gap between mothers and children. Mother to eight children, with a proven track record of natural birthing without epidurals in both hospital and home settings. I am an accomplished breast feeder and have 18+ years experience in pregnancy, natural vaginal birthing without epidurals, lactation promoting techniques, breastfeeding, extended breastfeeding and postpartum depression.
I excell in people skills and have a natural gift for making people feel comfortable, heard, and safe. I'm a very proud and happily seasoned mother to nearly 10 children.
Dedicated Housekeeper with a proven track record at Mother Lodge, excelling in teamwork and exceptional communication to enhance guest satisfaction. Leveraged housekeeping expertise and a hospitality background to significantly improve cleanliness ratings. Demonstrated ability to manage tasks efficiently, contributing to a welcoming environment for guests through meticulous attention to detail and proactive problem-solving.
Overview
1
1
year of professional experience
Work History
House Keeper.
Mother Lodge.
10.2022 - 10.2023
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Education
Psychology
UACCM
Morrilton, ARPsychology
Perryville High School
Perryville ARPsychology
University of Central Arkansas
Conway, ARSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Exceptional communicator
- FLUENT IN LANGUAGE
- Guest relations
- Complex Problem-solving
- Physically strong
- Customer-oriented
- Customer service-focused
- Excellent oral and written communication
- Hospitality background
- Bed making proficiency
- Mopping and sweeping
- Cleaning techniques
- Health and safety compliance
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Chemical handling
- Laundry management
- Childcare support
- Multitasking and organization
- Safety protocols
- Bloodborne pathogens
- Focused and detail-oriented
- Hardworking
- Able to lift number lbs
- English language fluency
Timeline
House Keeper.
Mother Lodge.
10.2022 - 10.2023
Psychology
UACCM
Psychology
Perryville High School
Psychology
University of Central Arkansas
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