Theresa Windsor
Conway
Summary
Results-driven store manager with a focus on customer service, inventory management, and staff training. Proven ability to enhance sales performance and foster positive customer relationships.
Dynamic store manager with extensive experience in team leadership and customer engagement. Skilled in problem-solving and effective communication, leading to improved staff performance and customer satisfaction.
Dedicated store manager recognized for outstanding multitasking and organizational skills. Expertise in inventory control and operational compliance, ensuring seamless store operations and a secure shopping environment.
Overview
25
25
years of professional experience
Work History
Store Manager
Murphy USA
Conway, AR
07.2017 - Current
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Analyzed sales data to identify trends, adjusting inventory and staffing accordingly.
- Oversaw compliance with safety regulations and company policies, maintaining a secure environment.
- Developed staff schedules to maximize efficiency while meeting labor cost targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Kangaroo Express
Jackson.MS
03.2001 - 09.2015
- Cultivated positive relationships with customers, addressing concerns to improve satisfaction rates.
- Led team meetings to communicate goals, motivate staff, and reinforce company values.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Rapides High School
Lecompte, LA05-1983
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Inventory management
- Store merchandising
- Shift scheduling
- Inventory control
Timeline
Store Manager
Murphy USA
07.2017 - Current
Store Manager
Kangaroo Express
03.2001 - 09.2015
High School Diploma -
Rapides High School