Therescia Harris
North Little Rock
Summary
Dynamic Project Coordinator with a proven track record at Financial Resources, enhancing team collaboration and managing project deadlines efficiently. Skilled in data entry and active listening, I excel in customer service, ensuring confidentiality and fostering positive client relationships. Achieved a significant increase in operational efficiency by implementing an electronic health record system. Diligent CSR skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Project Coordinator
Financial Resources
01.2024 - Current
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Kept corporate and client information confidential, adhering to data safety measures.
- Enhanced team collaboration through regular meetings, fostering a positive work environment
Concierge Mixologist
Have Bar Will-Travel, LLC
01.2009 - Current
- Providing personal bartending services for clients upon their booking.
- to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating an experience in every interaction.
Personal Care Assistant
Hot Springs Senior Care
01.2023 - 10.2023
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Patient Account Representative
Metropolitan Emergency Medical Services
11.2012 - 10.2022
Patient Access Coordinator
UAMS Medical Center
06.2009 - 11.2012
- Greeted and assisted patients with check-in procedures.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
Associate of Arts - Respiratory Therapy
University of Pulaski Technical College
North Little Rock, AR05-2000
Skills
- Call center experience
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Payment Processing
- Appointment Scheduling
- Administrative Support
- Clerical Support
- Prioritization
Timeline
Project Coordinator
Financial Resources
01.2024 - Current
Personal Care Assistant
Hot Springs Senior Care
01.2023 - 10.2023
Patient Account Representative
Metropolitan Emergency Medical Services
11.2012 - 10.2022
Patient Access Coordinator
UAMS Medical Center
06.2009 - 11.2012
Concierge Mixologist
Have Bar Will-Travel, LLC
01.2009 - Current
Associate of Arts - Respiratory Therapy
University of Pulaski Technical College
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