Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Bunch

Conway

Summary

Senior Trainer at Verizon with expertise in customer service training and leadership development. Demonstrated success in improving program effectiveness through innovative training solutions and adult learning methodologies. Recognized for excellence in performance coaching and curriculum development, creating a collaborative learning environment. Actively seeking diverse career opportunities.

Overview

19
19
years of professional experience

Work History

General Contractor

Self Employed
Bryant
02.2019 - 01.2025
  • Executed maintenance and remodel projects for multiple Air BNB and residential properties.
  • Performed yard maintenance and landscaping to enhance property appeal.
  • Resolved service requests promptly by troubleshooting and fixing issues efficiently.
  • Managed inventory of tools, equipment, and supplies to ensure operational continuity.
  • Maintained and repaired plumbing, electrical, carpentry, and building systems effectively.

Sr. Trainer

Verizon
Little Rock
05.2006 - 12.2018
  • Delivered advanced customer service training and management courses using adult learning methodologies.
  • Collaborated with call center to enhance training effectiveness and drive continuous improvement.
  • Established expertise in subjects to meet learner needs through feedback and examples.
  • Managed safe, engaging classroom environments conducive to effective learning.
  • Evaluated training impact through participant feedback and follow-up surveys.
  • Led train-the-trainer sessions, ensuring high standards for facilitator preparation.
  • Tracked training registration and attendance to maintain accurate records.
  • Conducted contact center observations and business visits to align training with KPIs.

Education

High School Diploma -

McCrory High School
McCrory, Arkansas
05.1988

Some College (No Degree) - Emergency Medical Technicician

UAMS
Little Rock, AR

Skills

  • Microsoft Office Suite
  • Team collaboration
  • Effective communication
  • Problem solving
  • Feedback delivery
  • Performance coaching
  • Program effectiveness
  • Leadership development
  • Customer service training
  • Cross-functional training
  • Classroom management
  • Training evaluation
  • Curriculum development
  • Adult learning methodology
  • Designing teaching aids
  • Leading seminars
  • Training and mentoring
  • Virtual training
  • Adult learning theory
  • Soft skills training
  • Train-the-trainer
  • Administering tests
  • Technical training
  • Training delivery
  • E-learning development
  • Leadership and development
  • Team management

References

References available upon request.

Timeline

General Contractor

Self Employed
02.2019 - 01.2025

Sr. Trainer

Verizon
05.2006 - 12.2018

High School Diploma -

McCrory High School

Some College (No Degree) - Emergency Medical Technicician

UAMS

Similar Profiles

CREATE PROFILE
Thomas Bunch