Thomas Houser
Tattoo Shop
Benton
1
Language
23
years of professional experience
Dynamic and results-driven professional with extensive experience in small business ownership, sales management, law enforcement, Loss prevention, team leadership, and customer relations. Proven ability to manage business operations, analyze financial and performance data, develop marketing strategies, and build high-performing teams. Strong background in goal setting, problem-solving, relationship building, compliance, and operational efficiency. Recognized for combining strategic thinking with hands-on leadership to drive growth, improve performance, and achieve organizational objectives.
Work History
Food Service Worker
8 Months- Supervised food preparation and service standards across high-volume shifts.
- Trained new team members on safety, sanitation, and customer service procedures.
- Maintained clean, stocked service areas to support fast-paced operations.
- Coordinated product rotation and temperature controls for food quality compliance.
- Followed health, safety, and sanitation guidelines during daily food handling tasks.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Owner
1 Year- Manage daily business operations, including scheduling, customer service, inventory, vendor relationships, and administrative responsibilities.
- Oversee business finances, expenses, and operational decisions to support profitability and long-term growth.
- Develop marketing and social media strategies to increase brand awareness and attract new customers.
- Maintain a professional and customer-focused environment while ensuring compliance with applicable business and health requirements.
- Manage relationships with vendors and service providers to maintain adequate supplies and efficient operations.
- Establish goals and procedures designed to improve customer experience, business performance, and overall efficiency.
- Inspected inventory and supplies to identify discrepancies and shrinkage risks.
Owner
4 Years- Manage day-to-day operations of a small business, including sales, staffing, inventory, vendor relationships, financial analysis, marketing, and customer service.
- Handle administrative responsibilities involving records management, legal compliance, and tax submissions.
- Conduct profit and loss analysis to monitor business performance and support informed financial decisions.
- Work directly with vendors to resolve delivery and production issues while maintaining consistent product quality and customer satisfaction.
- Establish clear expectations, performance objectives, and sales goals for team members.
- Train and motivate employees to improve productivity, confidence, customer service, and overall performance.
- Recruit and onboard qualified candidates for key positions to build a dependable and high-performing team.
- Conduct regular inventory counts to maintain accurate records, identify supply requirements, and minimize potential loss.
- Perform periodic employee performance reviews and provide coaching for continued development.
- Develop advertising campaigns, social media strategies, and sales promotions to increase brand awareness and drive revenue.
- Identify opportunities to improve operational efficiency, customer relationships, and overall business performance.
Police Officer
2 Years 8 Months- Responded to emergency calls and assessed situations quickly to determine appropriate courses of action.
- Obtained and executed arrest warrants while verifying identities and safely apprehending suspects.
- Conducted searches of vehicles, buildings, and individuals in accordance with applicable laws and procedures.
- Safeguarded people and property while maintaining public order and community safety.
- Secured accident scenes and assessed victims to determine immediate first-aid and emergency-response needs.
- Pursued and apprehended identified criminal suspects while maintaining officer and public safety.
- Prepared for and responded effectively to a wide range of emergency and public-safety situations.
Installer / Sales Manager
16 Years 8 Months- Managed installation and sales responsibilities while maintaining high standards for customer service, quality, and operational efficiency.
- Troubleshot installation issues and performed necessary adjustments and repairs to ensure successful completion of customer projects.
- Trained new installers on best practices, safety, efficient work processes, and quality-control standards.
- Prepared daily progress reports documenting completed work, challenges, and recommendations for improvement.
- Managed budgets and forecasts while developing accurate sales projections and supporting financial planning.
- Researched sales strategies and methodologies to identify opportunities for improving team and individual performance.
- Analyzed market trends and competitor activity to identify potential new business opportunities.
- Conducted regular sales-team performance evaluations, established goals, and identified opportunities for improvement.
- Promoted products and services through meetings, conferences, workshops, and direct customer engagement.
- Built and maintained strong customer relationships while working toward sales and performance objectives.
Loss Prevention Manager
2 Years 10 Months- Led asset protection initiatives to reduce shrink and safeguard merchandise across store operations.
- Directed internal investigations into theft, policy violations, and inventory discrepancies.
- Implemented surveillance and exception-report reviews to identify fraud and loss patterns.
- Trained associates on loss prevention procedures, compliance standards, and emergency response protocols.
- Coordinated with store leadership to strengthen safety controls and operational accountability.
- Monitored cash handling, inventory movement, and high-risk areas for loss exposure.
- Prepared incident reports and documented findings for management and law enforcement follow-up.
- Improved protection practices by analyzing trends and reinforcing prevention standards throughout daily workflows.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
Education
Diploma - Honors
Skills
Theft prevention
CCTV monitoring
Incident reporting
Report writing
Integrity and honesty
Relationship building and management
Customer relations
Small business operations
Relationship building
Verbal and written communication
Time management
Attention to detail
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Languages
English
Native or Bilingual
Timeline
Food Service Worker
Bucees
02.2026 - CurrentRead More
Owner
Tattoo Shop
10.2025 - CurrentRead More
Owner
Rheas Menswear
01.2022 - 01.2026Read More
Police Officer
Saline County Sheriff
12.2020 - 08.2023Read More
Installer / Sales Manager
AT&T
12.2006 - 08.2023Read More
Loss Prevention Manager
Walmart
01.2004 - 11.2006Read More
Findlay High School
Diploma from Honors
Read More