Thomas McLean
Bentonville
Summary
Enthusiastic individual with fast paced adaptability in both team-based and independent environments. Bringing a strong work ethic and excellent organizational skills to any setting. Driven to succeed at day to day tasks and enjoys delivering a forward thinking product. A proven performer across a diverse work history, with a strong focus on people and the impact to the individual.
Overview
15
15
years of professional experience
Work History
Senior Analyst - Learning & Development
Sam's Club
2024.07 - Current
- Foster professional development while enhancing overall team performance via an end to end focus
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Improved company efficiency with the development of key performance indicators and delivery of tracking metrics
- Optimized project management, resulting in timely deliverables from a small team of content creators
- Deploy enterprise wide training content to support change management
Senior Specialist Facilitator
Sam's Club
2023.11 - 2024.07
- Delivered foundational and role specific knowledge through instructor lead onboarding sessions to help associate achieve success in role
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions
- Identified areas in need of critical improvement and implemented strategies to achieve full supportive content
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed
- Creating and maintaining content in a line of business that rapidly changes and grows
Resolution Specialist II
Sam's Club
2022.11 - 2023.11
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed
- Managed high volumes of escalated member inquiries for efficient resolution, enhancing overall member experience
- Analyzed root causes of recurring issues and communicated possible preventive measures
- Provide a best in class membership experience with a focus on empathy and ownership
Ambassador
Switch Budweiser Clydesdales
2017.03 - 2022.08
- Worked closely with and manage team members to deliver clear messaging, develop solutions in fast paced environments, set and meet sales goals.
- Publicly spoke on behalf of team and company at events.
- Set up, strike, and perform at activations.
Branch Operations Manager
Midwest Recycling Center
2015.10 - 2017.03
- Kept up with latest trends and recommended enhancements to tailor company product and service options.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with efficient warehouse layout and logistics.
- Document, sort, repair, and warehouse inbound materials with 'cradle to grave' accuracy.
Dental Lab Technician
Dr. Mark D. Meyers DDS PC
2010.05 - 2015.04
- Created artificial teeth by bonding porcelain to metal, producing attractive custom appliances.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Fabricated, altered and repaired dental devices such as dentures, bridges, and retainers.
Education
High School Diploma -
Fox High School
Skills
- Learning & Development
- Personal communication
- Customer relations
- Problem resolution
- Performance monitoring
- Brand ambassador
Timeline
Senior Analyst - Learning & Development
Sam's Club
2024.07 - Current
Senior Specialist Facilitator
Sam's Club
2023.11 - 2024.07
Resolution Specialist II
Sam's Club
2022.11 - 2023.11
Ambassador
Switch Budweiser Clydesdales
2017.03 - 2022.08
Branch Operations Manager
Midwest Recycling Center
2015.10 - 2017.03
Dental Lab Technician
Dr. Mark D. Meyers DDS PC
2010.05 - 2015.04
High School Diploma -
Fox High School