Thomas McLean
Bentonville
Summary
Enthusiastic individual with fast paced adaptability in both team-based and independent environments. Bringing a strong work ethic and excellent organizational skills to any setting. Driven to succeed at day to day tasks and enjoys delivering a forward thinking product. A proven performer across a diverse work history, with a strong focus on people and the impact to the individual.
Overview
15
15
years of professional experience
Work History
Senior Analyst - Learning & Development
Sam's Club
07.2024 - Current
- Foster professional development while enhancing overall team performance via an end to end focus
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Improved company efficiency with the development of key performance indicators and delivery of tracking metrics
- Optimized project management, resulting in timely deliverables from a small team of content creators
- Deploy enterprise wide training content to support change management
Senior Specialist Facilitator
Sam's Club
11.2023 - 07.2024
- Delivered foundational and role specific knowledge through instructor lead onboarding sessions to help associate achieve success in role
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions
- Identified areas in need of critical improvement and implemented strategies to achieve full supportive content
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed
- Creating and maintaining content in a line of business that rapidly changes and grows
Resolution Specialist II
Sam's Club
11.2022 - 11.2023
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed
- Managed high volumes of escalated member inquiries for efficient resolution, enhancing overall member experience
- Analyzed root causes of recurring issues and communicated possible preventive measures
- Provide a best in class membership experience with a focus on empathy and ownership
Ambassador
Switch Budweiser Clydesdales
03.2017 - 08.2022
- Worked closely with and manage team members to deliver clear messaging, develop solutions in fast paced environments, set and meet sales goals.
- Publicly spoke on behalf of team and company at events.
- Set up, strike, and perform at activations.
Branch Operations Manager
Midwest Recycling Center
10.2015 - 03.2017
- Kept up with latest trends and recommended enhancements to tailor company product and service options.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with efficient warehouse layout and logistics.
- Document, sort, repair, and warehouse inbound materials with 'cradle to grave' accuracy.
Dental Lab Technician
Dr. Mark D. Meyers DDS PC
05.2010 - 04.2015
- Created artificial teeth by bonding porcelain to metal, producing attractive custom appliances.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Fabricated, altered and repaired dental devices such as dentures, bridges, and retainers.
Education
High School Diploma -
Fox High School
Skills
- Learning & Development
- Personal communication
- Customer relations
- Problem resolution
- Performance monitoring
- Brand ambassador
Timeline
Senior Analyst - Learning & Development
Sam's Club
07.2024 - Current
Senior Specialist Facilitator
Sam's Club
11.2023 - 07.2024
Resolution Specialist II
Sam's Club
11.2022 - 11.2023
Ambassador
Switch Budweiser Clydesdales
03.2017 - 08.2022
Branch Operations Manager
Midwest Recycling Center
10.2015 - 03.2017
Dental Lab Technician
Dr. Mark D. Meyers DDS PC
05.2010 - 04.2015
High School Diploma -
Fox High School
Similar Profiles
Amanda MorganAmanda Morgan
Assistant Director at Sam's Club Kids Club/Bright HorizonsAssistant Director at Sam's Club Kids Club/Bright Horizons
Adan Vilches MoraAdan Vilches Mora
Store Receiver at Sam's ClubStore Receiver at Sam's Club
Brian GarzaBrian Garza
Sales and Training Manager at Sam's ClubSales and Training Manager at Sam's Club
Irvin CasasIrvin Casas
Cashier/Customer Service Cashier at Sam's ClubCashier/Customer Service Cashier at Sam's Club
GIOVANI CISNEROSGIOVANI CISNEROS
Regional Property Manager at Patriot CommunitiesRegional Property Manager at Patriot Communities