Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
References
Timeline
Generic

Thomas Midgette

Bentonville

Summary

Dynamic systems administrator with a proven track record of implementing, maintaining, and enhancing system integrations. Expert in data quality management and process optimization, I excel in stakeholder collaboration to drive key outcomes, and streamline system automation. Passionate about leveraging technology to achieve impactful results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

GTM Systems Analyst - Systems Administrator

Instructure
Bentonville
01.2023 - Current
  • Implemented under-utilized features in Gainsight to increase forecasting efficiency, resulting in a 50% boost in forecast accuracy.
  • Collaborated with Key Customer Success stakeholders to redesign and implement improved health scores, focusing on segment specific metrics
  • Prioritized system integration and data quality between Salesforce, Gainsight, and outlying programs to simplify user experience and provide actionable insights
  • Facilitated integration of LearnPlatform data into Instructure Salesforce in less than 6 months
  • Managed the triage queue for multiple teams, handling over 800 issues of varying difficulty yearly

Senior Sales Operations Specialist / Salesforce Administrator

LearnPlatform
Raleigh
10.2021 - 01.2023
  • Transitioned Sales and Customer Success teams from in-house quoting to 3rd party solution (Dealhub) reducing quote creation time by 30%
  • Maintained up-to-date Territory analyses for 15+ sales and customer success regions
  • Spearheaded creation, implementation, and enablement of Sales Development process resulting in a 27% Marketing Qualified to Sales Qualified conversion rate
  • Collaborated regularly with sales and renewals teams on ideas to maintain company's 90%+ customer retention rate
  • Facilitated detailed reporting and analysis of 20+ sales and customer data points
  • Worked closely with Marketing team on Salesforce Integration with Pardot
  • (acquired)

Salesforce Administrator

3D Systems
Cary
03.2017 - 10.2021
  • Initiated salesforce training on my own completing 30+ Trailhead modules in under 5 months
  • Maintained and heavily cleaned database consisting of accounts and contacts from 5+ acquisitions
  • Overhauled 15+ automations to Salesforce best practices including upgrading from Process Builder to Flows

Education

Interdisciplinary Studies

Appalachian State University
Boone, NC
05.2012

Skills

  • Salesforce administration
  • Gainsight administration
  • Data quality management
  • Process optimization
  • System automation
  • Customer success metrics
  • Adaptability
  • Stakeholder collaboration

Websites

Certification

  • Salesforce Administrator, 2023
  • Gainsight Level 1 & 2 (reporting), 2023

Affiliations

In my free time I enjoy leather crafting, gardening, camping, and playing with my pets.

References

References available upon request.

Timeline

GTM Systems Analyst - Systems Administrator

Instructure
01.2023 - Current

Senior Sales Operations Specialist / Salesforce Administrator

LearnPlatform
10.2021 - 01.2023

Salesforce Administrator

3D Systems
03.2017 - 10.2021

Interdisciplinary Studies

Appalachian State University

Similar Profiles

CREATE PROFILE
Thomas Midgette